Senior Intake Care Coordinator

Central California Alliance for Health
paid time off, paid holidays, retirement plan
United States, California, San Benito
Apr 16, 2025
Senior Intake Care Coordinator Location: Mariposa County, California; Merced County, California; Monterey County, California; San Benito County, California; Santa Cruz County, California We have an opportunity to join the Alliance as a Senior Intake Care Coordinator in the Care Management Department. There are 2 opportunities available, 1 for our Pediatric Care Management and California Children's Services team and 1 for our Behavioral Health Care Management team. Accepting applications through Wednesday, April 23 by 5:00pm. WHAT YOU'LL BE RESPONSIBLE FOR Reporting to the Pediatric Care Management and California Children's Services Manager or the Behavioral Health Care Coordination Supervisor, this position: Acts as Team Lead and provides technical leadership and training to Intake Care Coordinators - Care Management Assists team with the coordination of health care for Alliance members Assists with special projects, team operations, and supports leadership to implement program improvements that strengthen internal operations, member access, and health outcomes Establishes and maintains effective working relationships with Provider offices, County departments, and other community agencies related to care coordination for members ABOUT THE TEAM Our mission is to coordinate care and empower members to achieve their health and wellness goals through collaboration and by facilitating member relationships with community providers. We bring the voice of the member into the room when collaborating with our fellow departments at the Alliance. WHAT YOU'LL NEED TO BE SUCCESSFUL To read the full position description, and list of requirements click here. Knowledge of: Managed health care and health care systems Customer service principles and practices Care management principles and practices Community care resources within the Alliance's Service Area Counties Diverse needs of the Medi-Cal population Ability to: Lead, train and mentor staff Perform care coordination work associated with the most complex member cases Understand and communicate the workings of the Alliance, particularly the Utilization Management and Complex Case Management, Care Coordination and Member Services departments Competently navigate computer systems Work independently with minimal supervision Identify, maintain, and protect sensitive HIPAA information (Personal Health Information) and following procedures to ensure the security of such information Education and Experience: High school diploma or equivalent Four years (or an Associate's degree in health, social services or a related field or Medical Assistant certification) experience, which must have included a minimum of two years of experience as an Alliance Care Coordinator; or a combination of education and relevant work experience may be qualifying OTHER INFORMATION We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams. While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected. In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process. The full compensation range for this position is listed by location below. The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location). Typical areas in Zone 1: Bay Area, Sacramento, Los Angeles area, San Diego area Typical areas in Zone 2: Fresno area, Bakersfield, Central Valley (with the exception of Sacramento), Eastern California, Eureka area Zone 1 (Monterey, San Benito and Santa Cruz) $28.97 - $46.35 USD Zone 2 (Mariposa and Merced) $26.36 - $42.18 USD OUR BENEFITS Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance. Medical, Dental and Vision Plans Ample Paid Time Off 12 Paid Holidays per year 401(a) Retirement Plan 457 Deferred Compensation Plan Robust Health and Wellness Program Onsite EV Charging Stations ABOUT US We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet. The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.