Network Administrator - FBI

JOB TITLE: Network Administrator (Senior)

GOVERNMENT AGENCY: Federal Bureau of Investigation (FBI), Infrastructure Services & Back Office Support (ISBOS)

LOCATION: Onsite Position at the FBI CJIS location in Clarksburg, WV

POSITION TIMING: Contingent on award; expected contract start date June 2025

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE REQUIREMENT: Candidate must hold an active Top-Secret clearance

ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking a highly skilled Senior Network Administrator to support the Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) Division. In this critical role, you will ensure the optimal performance, security, and integrity of computer networks and systems that support essential federal law enforcement and national security operations.

As a Senior Network Administrator, you will be responsible for providing 24x7x365 monitoring and support for network infrastructure, including mainframes, VPNs, routers, and other hardware. You will troubleshoot and resolve network performance issues, install and configure network equipment, and maintain software and virus protection to safeguard sensitive data. The ideal candidate will have extensive experience with enterprise network infrastructure, security protocols, and routing technologies such as TCP/IP, VPN, MPLS, BGP, OSPF, and QoS.

Additionally, you will lead the creation and maintenance of comprehensive documentation in tools like Jira and Confluence, and provide mentorship to junior administrators. You will also be expected to communicate and train users on network best practices while working collaboratively with cross-functional teams to implement and manage network infrastructure improvements. An active Top Secret clearance is required, and experience supporting FBI or federal programs is highly desired.

This position requires strong problem-solving and analytical skills, the ability to work across different shifts, and the capability to handle complex issues under pressure.

Provide on-site/on-duty monitoring personnel where identified for 24x7x365 services.
• Maintain computer networks and systems including software, mainframes, VPNs, routers, and other physical hardware.
• Install and configure network equipment to update or fix hardware or software issues.
• Update virus protection software to keep data and communications protected.
• Monitor computer systems to improve network performance for computer systems and networks.
• Communicate networking issues to other employees and management, especially in training new users.
• Fix software and hardware configuration issues for users on-demand or from inspection of the systems.
• Maintain comprehensive documentation in Jira, Confluence, or any other document repository of network configurations, changes, and operational procedures.
• Diagnose and resolve network issues quickly to minimize downtime. This requires a keen analytical mindset and problem-solving skills.
• Staff day/afternoon/midnight shifts.
• Troubleshooting customer issues to identify and resolve root cause.
• Perform issue resolution and standard operating procedure management.

REQUIRED:

• Experience: Minimum of eight years working experience with 5+ years of experience in network administration or a related role, preferred
• Technical Expertise:
• Strong knowledge of enterprise network infrastructure.
• Experience with network monitoring, security and firewalls.
• Broad knowledge of cloud, network, security, and routing protocols and technologies, such as TCP/IP, VPN, MPLS, BGP, OSPF, and QoS.
• Experience with WAN/LAN connectivity, routers, switches, load balancers, and firewalls.
• Proven project management skills.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Experience working in an Agile organization using Scrum, XP, Kanban, and SAFe.
• Security Clearance: Active Top Secret clearance.

DESIRED:

• FBI Program Experience: Prior exposure to FBI IT/Infrastructure programs and operations is highly desirable, as it will allow for a faster integration into the CJIS Division's mission and objectives.
• Bachelor's Degree in Engineering, System Management, Business Administration, or a related field, preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.