New

TechOps System Administrator

Sony Interactive Entertainment
United States, California, Aliso Viejo
Apr 18, 2025
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. TechOps Systems Administrator (Contract) About the Role We're looking for a TechOps Systems Administrator to join our Production Operations Support team. In this role, you'll support Sony's infrastructure-as-a-service platform and Linux-based hardware fleet. The ideal candidate is proficient in Linux CLI troubleshooting, understands cloud technologies, and can deliver effective, user-friendly support to internal teams across varying technical levels. What you'll be doing Respond to support tickets and inquiries in a 24/5 environment, adhering to SLAs and prioritizing requests from internal customers and cross functional groups. Maintain, configure, and troubleshoot Linux-based hardware systems, proactively identifying recurring issues and collaborating with Service Reliability Engineers to deploy fixes in a fast-paced environment. Build and maintain internal documentation and knowledge bases to improve operational efficiency and reduce resolution time. Core Knowledge - Candidates must demonstrate at least 2 of the following: Linux CLI troubleshooting Kubernetes administration Networking knowledge (Network+ level) IT service delivery experience What we're looking for Minimum 2 years of experience in Linux systems administration and 3 years in a technical support or IT service delivery role Proficiency with Linux CLI, Bash scripting, automation tools (e.g., Ansible), and container orchestration (Kubernetes) Familiarity with public cloud infrastructure concepts (e.g., compute, storage) and foundational networking knowledge (Network+ level) Experience using ServiceNow or Jira in a support operations context Strong communication skills with a knack for breaking down technical concepts into clear, actionable information while ensuring a high-quality customer experience. *Please refer to ourCandidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.* At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click hereto learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $40 — $45 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.