New

Servicenow Administrator

TEKsystems
$63,000.00 - $99,900.00 / yr
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, 403(b)
United States, Ohio, Akron
Apr 18, 2025
Skills Servicenow, Itsm, itil service management, Change management, Incident management, Itom, Itil, Javascript, Integration, Implementation, Workflow, Api, Administration, Support Top Skills Details Servicenow, Itsm, itil service management, Change management, Incident management, Itom, Itil, Javascript, Integration Description Summary: The ServiceNow Administrator is responsible for the configuration, development, and maintenance of ServiceNow suite of products. This role will collaborate with stakeholders to understand requirements, design solutions, and implement changes to the platform. Responsibilities: 1. Configure ServiceNow applications and modules based on business needs. 2. Develop and maintain ServiceNow workflows, forms, reports, and dashboards. 3. Collaborate with stakeholders to gather requirements and translate them into technical solutions. 4. Provide ongoing support and maintenance of the ServiceNow platform, including troubleshooting and issue resolution. 5. Manage user access and permissions within the ServiceNow platform. 6. Stay current with ServiceNow releases and new features to ensure the platform is utilized efficiently. 7. Designs and coordinates ServiceNow communication, ISD Support and ACH training content/strategies. 8. Coordinates, monitors, and reports status of all ServiceNow upgrades and optimizations. 9. Manage vendors and service providers. 10. Break-fix and optimization review and prioritization. Technical Expertise: 1. Proficiency in ServiceNow administration, including configuring ServiceNow applications, workflows, and integrations. 2. Experience with ServiceNow scripting languages (JavaScript, Glide API) to customize and extend platform functionality. 3. Knowledge of IT service management (ITSM) best practices and processes. 4. Familiarity with ITIL framework and its application in ServiceNow. 5. Experience with ServiceNow performance analytics and reporting capabilities. 6. Experience with clinical and business workflows and effective use of ServiceNow suite of modules. Additional Skills & Qualifications Competencies: 1. Strong analytical and problem-solving skills. 2. Excellent communication and interpersonal skills. 3. Ability to work effectively in a team environment. 4. Strong attention to detail and organizational skills. 5. Ability to manage multiple priorities and deadlines. 6. Continuous learning and adaptation to new technologies and processes. 7. Proficiency in ServiceNow administration, including configuring ServiceNow applications, workflows, and integrations. 8. Experience with ServiceNow scripting languages (JavaScript, Glide API) to customize and extend platform functionality. 9. Knowledge of IT service management (ITSM) best practices and processes. 10. Familiarity with ITIL framework and its application in ServiceNow. 11. Experience with ServiceNow performance analytics and reporting capabilities. 12. Experience with clinical and business workflows and effective use of ServiceNow suite of modules. Education and Experience: 1. Bachelor's degree in information technology, Computer Science, or related field. 2. ServiceNow Certified System Administrator (CSA) certification preferred. 3. Experience in ITAM and SAM preferred. 4. Minimum of 2-3 years of experience in ServiceNow administration or development role. 5. Experience working in an IT service management environment is a plus. Pay and Benefits The pay range for this position is $63000.00 - $99900.00/yr. Health Coverage: - Medical Insurance with 4 choices of medical plans, including 2 consumer-directed High Deductible Health Plans (HDHP) that provide employer-paid HSA funding and 2 Preferred Provider Organization plans (PPO) - Prescription Insurance, with $0 co-pay for certain preventive drugs - Dental insurance - Vision insurance - Healthcare Flexible Spending Account (FSA) and Dependent Care FSA - Short-Term and Long-Term Disability - Voluntary benefits include Accident, Critical Illness, Universal Life, Home & Auto, ID Theft and Pet - Insurance Group Life Insurance - including employer-paid Basic Life, as well as Voluntary Group Life and Dependent Life options Career and Educational Support: - Up to $5,250 in education assistance per year for approved courses, certifications, continuing education and college degree programs (eligible employees) - One-on-one career coaching sessions to support your career growth and development - Career resources including resume writing and mock interviews - Professional and leadership development courses Paid Time Off: - Start accruing PTO on your first day - 23-33 PTO days each year depending on your role - Accrual rates increase at 5, 10 and 15 years of service - Holiday pay for eligible roles Wellness and Lifestyle: - Wellness benefits covered at 100% - In-network preventive care visits and wellness screenings - In-network immunizations for you and dependents - Employee Perk programs that span a variety of discount programs including: gym/fitness club memberships, cell phones, restaurants, movies, amusement parks, child care and much more - Programs at no cost to employees and their dependents to manage weight and nutrition, high blood pressure, prediabetes and diabetes - Legal services plan option available to provide support and protection from unexpected personal legal issues including such items as: home & residential, auto & traffic, estate planning & wills, divorce and misdemeanor defense to name a few - Adoption reimbursements - Employee Assistance Program services to support mental health and well-being - virtual and onsite options, as well as access to a variety of discount shopping programs Financial Health: - Retirement - 401(a) and 403(b) - Matching contributions for eligible employees - Variety of resources to help you plan for a secure financial future including Children's Retirement Income - Benefit 403(b) Plan with employer match and Children's Retirement Security Plan, a 401(a) Defined - Contribution Pension Plan, which is fully funded by the hospital - Voluntary Identity Theft benefit which monitors your identity with a choice of 2 protection plans Workplace Type This is a hybrid position in Akron,OH. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.