New

Technical Customer Care Specialist

Ampcus, Inc
United States, Arizona, Waddell
Apr 18, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Technical Customer Care Specialist Location(s): Waddell, AZ Job Description: GENERAL DESCRIPTION The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Company suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. SPECIFIC RESPONSIBILITIES: Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution. Maintains expert-level knowledge of [Business Unit] processes and procedures. Accurately log all customer information in the CRM tool. Facilitate communication to other departments as needed to resolve client concerns. Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status. Top 5 must have skills: Technical Troubleshooting, Strong Communication, Customer Service, Adaptability, and Ownership (owns through to resolution). Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.