New

Reservations Specialist

TEKsystems
$21.63 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, California, Calabasas
Apr 19, 2025
Job Title: Reservations Specialist Job Description This role involves taking inbound calls from travel advisors and ensuring the highest level of customer service. The primary responsibility is selling the company's products to travel agencies, including room and package upgrades. The position also includes providing telephone customer support services. Responsibilities * Exceed travel partner expectations through the completion of all reservation and sales-related processes. * Handle inbound sales lead calls and convert them into sales. * Emphasize salable features, quote prices, and payment terms. * Accurately take payments. * Make outbound lead follow-up calls to potential and existing customers via telephone and email to qualify leads and sell products and services. * Answer questions and recommend corrective services to address customer complaints. * Overcome technical and business objections of prospective customers. * Build and maintain customer relationships. * Oversee quality control of bookings to maintain the integrity of the product. * Handle high call volume, navigate system software, and utilize Outlook. * Book cruises, generate invoices, and follow up with travel agents and/or direct guests. * Develop and nurture relationships with travel agencies and/or direct clients. * Update and maintain the reservation database, verify client information, and make necessary corrections to new and existing bookings. * Request air quotes through the in-house Air department. * Quote prices and payment terms. * Perform other related duties as assigned by management. Essential Skills * At least three years of sales and/or customer service experience or a combination of both. * Customer service experience. * Proficiency in Microsoft Office Suite, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, and Phone Software. * Excellent organizational, leadership, interpersonal communication, and computer skills. * Clear and conceptual thinking ability. * Excellent judgment and discretion. * Ability to handle multiple priorities simultaneously, meet deadlines, and manage work-related stress. * Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. * Ability to remain calm and professional in stressful situations. * Detail-oriented and works effectively under pressure while meeting deadlines. * Ability to work independently and productively with minimal supervision. * Problem-solving skills and ability to identify and resolve routine problems. Additional Skills & Qualifications * High school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience. * Travel experience is heavily preferred, especially for remote workers. * Must pass assessment with a score of 70 or higher. * Mandatory assessment includes various tests such as communication skills, workplace behavior, computer and internet skills, and Excel proficiency. Why Work Here? Enjoy numerous perks once you become permanent, including full medical, dental, and vision coverage, 20 days of PTO per year, a 401k plan, and an incentive program with uncapped earnings. The company culture is supportive and family-like, with opportunities for promotions and a strong emphasis on work-life balance. Work Environment The department operates from 6 am to 6 pm PST. Initial training includes a five-week program, starting from home and transitioning to remote work, followed by a three-week nesting period, and then a standard 8-hour shift. New hires will work from 9 am to 6 pm PST and one Saturday per month, with a day off during the week when working Saturday. During Wave season (January - April), the workweek extends to six days with adjusted hours. The offices are newly renovated with individual, high-walled cubicles, fostering a strong company culture. California candidates will work in-office with one day remote post-training, while out-of-state candidates will work 100% remote with equipment provided. Job Type & Location This is a Contract to Hire position based out of Calabasas, California. Pay and Benefits The pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.