Bankruptcy Initiations Specialist

Location:

LOCATION:

4910 Tiedeman Road - Brooklyn, Ohio 44144

This position is Hybrid - requiring 2 days per week in the office

Schedule is Mon-Fri 8:00am-5:00pm.

JOB SUMMARY:

Serve as the primary point of contact for processing and managing new bankruptcy notifications to ensure accuracy and compliance.

ROLES AND RESPONSIBILITIES:

- Receive and process new bankruptcy notifications promptly and accurately

- Enter and update client data on internal systems while ensuring compliance with company and federal guidelines

- Maintain technical expertise across all bank systems used in bankruptcy processing

- Ensure data quality and timely completion of tasks to meet service level agreements (SLAs)

- Update sensitive client account information according to corporate policies

- Manage physical and electronic mail distribution and prepare outgoing correspondence

- Enter, upload, and research court documents through bank intranet and PACER website

- Initiate proof of claim filings for student loans when required

- Adhere to department guidelines, compliance procedures, and all relevant regulations

- Provide phone coverage for bankruptcy-related inquiries and payments

- Demonstrate teamwork, respect, accountability, integrity, and leadership in all interactions

- Assist with training new staff and perform additional duties as assigned

QUALIFICATIONS - MUST HAVE:

- High School Diploma or equivalent

- Ability to meet attendance standards

- Strong problem-solving and resolution abilities

- Commitment to quality and teamwork

- Excellent time management and organizational skills

- Proficiency in multitasking with multiple monitors and systems

- Adaptability to fast-paced, changing environments

- Strong written and verbal communication skills

- Moderate experience with Excel (copy/paste, filtering, etc.)

QUALIFICATIONS - NICE TO HAVE:

- Bankruptcy experience

- Paralegal experience

- Strong interpersonal skills

- Good judgment and basic leadership abilities

- Analytical, research, and problem-solving skills

- Comfortable with multiple computer systems and applications

- Understanding of banking policies, procedures, and regulations

- Experience with customer service, preferably in a call center

- Ability to work independently with minimal supervision

- Experience training or assisting new staff

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.00 to $22.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.