Clerical Assistant 3 (Real ID)

Are you an administrative professional with a keen eye for detail? The Bureau of Real ID is on the lookout for a Clerical Assistant 3 responsible for researching discrepancies with driver's license records to correct and resolve errors. In this important role, you will assist field staff, Driver License Centers, and other Department staff as well as field questions and complaints from the general public and legislative offices. Apply today and become a valued member of the Department of Transportation team!

In this role, you will be responsible for assisting other work units by researching driver's license records and microfilm to determine REAL ID eligibility and consistency. The REAL ID Bureau reviews documents such as microfilm/microfiche and EDMS documentation to determine if the documents presented to receive Real ID satisfy Real ID laws, policies, and guidelines. The review includes ensuring documents are valid, signed and/or certified by the appropriate authorities, and any special acceptance or requirements were met prior to REAL ID program approval.

Work involves the receipt, investigation, review, determination and correction of REAL ID product issues. This entails providing real-time support for the Driver License (DL) field staff on REAL ID questions and needed fixes, working and collaborating with various internal Driver and Vehicle Services (DVS) staff, and ensuring that REAL ID issuance can be achieved while also meeting federal REAL ID requirements.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75 hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Tuesday - Saturday, with 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.