Scheduling Specialist - Private Internal Medicine - Carmel Valley

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join our Private Internal Medicine department at the Scripps Clinic Carmel Valley as a Scheduling Specialist. while working to schedule specialized procedures and office appointments. In this fast-paced role with heavy call volumes, you will serve on the front lines for our patients. Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

Job duties may include the following:

• Responsible for interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection
• Responds to customer billing and payment inquires as needed.
• Mentors and trains staff on departmental procedures.
• Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments.
• Accurately documents patient to provider communication, assessing urgency and escalating as appropriate.
• Performs a high volume of outbound patient calls, not too much face-to-face interaction with patients
• May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%.
• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Experience scheduling in Epic.
• Prior Ancillary scheduling experience.