Member Communication Specialist

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Summary:

Additional Information:

Responsible for the timely development, management, and optimization of all materials produced for Cook Children's Health Plan (CCHP) Members ensuring compliance and data accuracy. This includes Member Handbooks, newsletters, ID cards, Welcome letters, notifications, and standardized PowerPoints. In addition to developing Member materials, must maintain the VAS submission and implementation ensuring that any updates to content is made in a timely and appropriate manner. Achieves service excellence, and supports initiatives by collaborating with cross-functional departments to facilitate, execute and support necessary materials for the Members.

Education & Experience:

• Bachelor's degree required or equivalent work years experience.

• 3 years' experience in communications development, implementation, and oversight of sponsored government-sponsored programs.

• 2 years' experience working with hospitals and/or Government sponsored Programs or Community-Based Organizations (CBOs).

Knowledge, Skills & Experience:

• Excellent verbal, communication, and grammatical skills

• Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint including the ability to document during and in between calls

• Must be able to handle multiple tasks at once and maintain organization.

• Prioritization and time management skills are a must.

• Strong problem-solving skills and able to make independent decisions including the ability to manage difficult callers or peers and use appropriate conflict resolution skills to resolve any conflicts that may arise

• Required to work independently as well as within a team environment, prioritize and track outstanding work while acknowledging that all CCHP Members are the number one priority Skills

• Ability to multi-task and drive multiple projects

• Effectively present information and respond to questions from peers and management

• Ability to proof large bodies of materials

• Ability to work in a fast-paced environment with changing priorities

About Us:

Cook Children's Health Plan

Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region. Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.