Remote New

UX Researcher

United States

May 20, 2025

UX Researcher

Job Locations

US-Remote

2025-10379

# of Openings

Category

Information Technology

Clearance

Tier 4 - High Risk (Public Trust)

Responsibilities

Conduct ongoing product monitoring through analyzing and tagging Veteran survey feedback and collecting and analyzing usage/behavior metrics.

Plan, write, and conduct moderated usability testing/ generative studies with Veterans including those who use assistive technology.
Plan, write, and conduct unmoderated studies with Veterans including those who use assistive technology.
Synthesize and analyze qualitative and quantitative data and write reports on findings without the aid of analysis software.
Create decks for, and present findings to, various stakeholder audiences.
Conduct desk research on future features.
Work efficiently and effectively within time constraints while maintaining fidelity to research principles and internal quality standards.
Become an expert in multiple products.
Advocate for Veteran needs among various stakeholders and evangelize UX research.
Participate as a contributor to an interdisciplinary team thatincludes creative and market leads, project management, and software developers.
Produce user requirements specifications, flowcharts, and design specifications for prototypes.

Required Experience/Qualifications

Passion for serving Veterans.
1- 2 years experience required.
Understanding of human-centered design approaches, methods, principles and skills.
Experience in the planning and execution of usability testing studies.
Command of visual and communication design principles.
Understanding of design systems, information architecture, design patterns and interaction design.
Understanding of designing with accessibility standards.
Proficiency with design and presentation applications (i. e. AdobePhotoshop, Illustrator, XD, Figma, Paper, PowerPoint, InVision).
Excellent written and verbal communication and the ability to present work to large groups.
Able to function independently and in a team environment, with excellent collaboration skills.
Basic understanding of HTML
Proficiency with Microsoft Excel.
On-line portfolio demonstrating proficiency in conducting UX research.

Preferred Experience/Qualifications

Experience with visual work platforms such as Mural or Miro.
Experience working in an Agile delivery environment with Agile frameworks and methodologies such as Scaled
Agile Framework (SAFe), Scrum, and Kanban.
Experience with Jira management tools.

Special Requirements/Security Clearance