Welcome Center Coordinator - Office of Enrollment Management

Core responsibilities include:

• Provide a warm, welcoming and inviting CMU environment to all visitors, CMU community and public walk-ins. Proactively greet each person, answer questions and provide wayfinding as needed while sharing CMU stories and information.
• Check-in guests for campus tours, admission information sessions and other university events, as requested through two online platforms: Slate and Google Sheets. Create daily check-in sheets for visits through Google Sheets.
• Maintain the Coulter Welcome Center space which includes but is not limited to opening and closing procedures, inventory management (i.e. materials, giveaways, beverages), space reservation requests, and the appearance, functionality and operation of technology in the space.
• Follow by keeping up-to-date on information within Welcome Center training documents, procedures, campus locations and building information.
• Provide support for student ambassadors and others while they are staffing the Welcome Center on the weekends.
• Work collaboratively with the Welcome Center team including: Associate Director, Visitor Experience and Campus Tours (hiring manager), Welcome Center Manager and Ambassador Coordinator to continually enhance the visitor experience program for CMU, including assistance with visitor and event data collection and ongoing training to continually learn and refine key messages and points of pride about CMU.
• Partner with Tepper Building Operations, Facilities Management, Undergraduate Admission, UG2, and other partners/vendors as required.
• As requested, additional support for the ambassador program.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Passion for customer service and wanting to work in-person with our guests during each shift as Fridays - Sundays are our busiest days of the week.
• Proactive in approaching and assisting others, and creating connections with a wide variety of individuals.
• Professional as the sole staff member of the Welcome Center on Saturdays & Sundays as the front door to the university in welcoming visitors and providing the experience we are looking for them to receive.
• Excellent oral, written communications, organizational, problem-solving and reasoning skills.
• Ability to take direction and work independently with strong attention to detail while handling multiple demands in a fast-paced environment.
• Ability to work collaboratively with staff, students and faculty from all levels of the university.
• Proficiency in general office technology and databases (i.e. g-suite, Slack, Monday.com, calendar/scheduling systems)

Qualifications:

• Minimum one year of customer service, admission, student affairs or administrative management experience required.
• Experience in higher education and working with students is highly desired.
• Associate's Degree required; Bachelor's degree or equivalent in marketing, communications, hospitality management, business, higher education administration or other related field preferred.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check
• Child Protection Clearances (PA Act 153)
• Ability to lift deliveries and packages up to 25 pounds on a regular basis.
• Means of transportation to and from campus required with the ability to travel on- and off- campus locations as needed; early occasional morning or evening hours may be required.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Job Function

Position Type

Full Time/Part time

Pay Basis

More Information: