Quality Specialist (Specialty Access Center)

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

• Creates and administers a comprehensive Quality Assurance program to include call monitoring, call metrics, appointment metrics, and quality performance
• Responsible for intake, investigation, and categorization of all errors
• Uses errors to identify trends and partners with contact center operational leaders and key stakeholders to enhance training curriculum and delivery
• Identifies opportunities for quality improvement and create actionable plans involving our support and management teams

• High School Diploma/GED
• 2 years of quality assurance experience or relevant work experience

Location: At this time, this position will be working remote (MN residents only)

Hours: 1.0 FTE (Monday-Friday)

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.