Inside Sales Support Specialist

Your Job

Koch Specialty Plant Services is seeking an Inside Sales Support Specialist to join our team. The Inside Sales Support Specialist plays a critical role in supporting the business development activities of the outside sales team. This position is responsible for enhancing the efficiency and effectiveness of the sales process, enabling outside sales professionals to focus on client-facing activities and closing profitable opportunities. The ideal candidate will possess strong organizational, communication, and analytical skills to ensure a seamless sales operation.

What You Will Do

• Opportunity Management
• Collaborate with outside sales team to create, maintain, and update Salesforce records to ensure accurate and up-to-date customer and opportunity information.
• Conduct follow-up calls with customers to track proposal status, Salesforce opportunities status, and gather feedback.
• Generate reports and dashboards to track sales performance and pipeline status.
• Proposals, Presentations, Sales Collateral Development
• Support drafting, reviewing, and updating effective proposals tailored to customer needs and aligned with company capabilities and scope of work.
• Support development and updating of billable/reimbursable commercial elements for customer agreements.
• Prepare persuasive sales presentations to support outside sales efforts and customer meetings.
• Maintain reference lists of key projects and other project performance data for internal and external use.
• Support preparation of trade show materials, informational brochures.
• Collaboration and Communication
• Collaborate with the outside sales team and estimating to align on business development strategies and priorities.
• Serve as a liaison between sales, estimating, marketing, and other departments to ensure cohesive business operations.
• Coordinate with customers and internally to obtain necessary documentation and drawings for accurate cost estimation.
• Work closely with the sales team and contract administrator to ensure purchase orders include correct commercial and legal terms.
• Ensure customer satisfaction surveys are distributed, collected, and analyzed to enhance service delivery.

Who You Are (Basic Qualifications)

• Experience in a sales support or similar role
• Experience with Salesforce or other CRM software
• Experience with Microsoft Office products (Excel, Word, PPT, Outlook, etc.) to include formatting, macros, protection, templates, etc.
• This role is not eligible for Visa sponsorship

What Will Put You Ahead

• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in heavy-industrial construction business (Turnarounds, Cap-X, Refining, Petro-Chemical, Power Generation, etc.)
• 5+ years of experience in a sales or sales support role

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch Engineered Solutions company, Koch Specialty Plant Services (KSPS) provides code welding work related to repair, revamp, replacement and field fabrication of towers and vessels, piping and specialty welding, mass transfer equipment installation, inspection and professional project services.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

#LI-RR1