Medical Office Assistant - Skyline Village Clinic

Location Site: Salem Health Medical Clinic - Skyline Village, 5050 Skyline Village Loop S, Salem, Oregon 97306
Department: Family Medicine
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00 am - 5:00 pm, Monday - Friday

Your role with us

As a medical office assistant at our Skyline Clinic, the role focuses on providing excellent front-line patient service, including greeting visitors, scheduling appointments, verifying insurance and referrals, and managing patient records with accuracy and confidentiality. The assistant ensures efficient clinic operations through professional communication, accurate registration and billing processes, and support of clinical and administrative tasks. This position requires strong attention to detail, knowledge of Epic and insurance systems, and a commitment to high-quality customer service.

What you'll do

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  Greet patients and visitors promptly and courteously, direct them to appropriate areas, and manage the check-in and check-out process.

  
  
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  Accurately schedule appointments, follow up visits, while managing no-shows, late arrivals, and discharges.

  
  
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  Operate the hospital phone and paging systems, screen and direct calls, and relay messages professionally while maintaining strong communication with physician offices.

  
  
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  Register and pre-register patients with a high level of accuracy, ensuring correct use of identifiers, demographic information, and guarantor details.

  
  
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  Verify insurance eligibility, complete the Medicare second payer questionnaire (MSPQ) forms when needed, and obtain referrals or authorizations as required.

  
  
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  Collect co-pays, co-insurance, and past-due payments, maintain and update financial fields in Epic, balance the cash drawer, and assist patients with billing services and Charity Care.

  
  
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  Assist patients with physician-ordered referrals, ensure accurate documentation in Epic, and follow up on any incomplete services.

  
  
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  Retrieve and update medical records from Epic or other sources, manage paper charts, and handle release of information in compliance with HIPAA guidelines.

  
  

Required qualifications

• High School Diploma or equivalent required, or 5 years of experience in a health care setting.

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.