Regional Loss Prevention Manager, East Coast

About the Team

The basic objective of a Regional Loss Prevention Manager is to help protect the company's customers, associates, and assets within their assigned area of responsibility.

About the Role

You will be a part of the corporate Loss Prevention team that supports Williams-Sonoma, Inc. across our family of 8 brands. Our stores and corporate locations have a presence both domestically and internationally. The Regional Loss Prevention Manager supports the organization's objective to increase profit by mitigating loss and provide a safe and secure environment for associates, customers, and visitors. You will achieve this by leveraging your expertise in risk assessment, investigations, policy development and personnel training.

Responsibilities

• Provide Investigative Support to WSI and to law enforcement for WSI related matters.
  • Conduct internal investigations and, where necessary, interviews in a highly professional, ethical and "People First" manner.
  • Investigate suspected or actual thefts thought to be committed by external suspects when the losses or frequency merit it.
  • Provide evidence to support the termination of internal associates guilty of theft or serious violation/s of company policy.
  • In theft cases, provide the local prosecutor with sufficient evidence to obtain a criminal conviction.
  • Complete required reporting and communicate all case facts to appropriate leadership, including control deficiencies, attorney inquiries, references, employee questions/morale, and recommendations for prevention of similar future losses.
  • Identify, report, and as appropriate offer recommendations to address loss related control deficiencies.
  • Responsible for training, as needed or appropriate, of our internal customers in security and Loss Prevention procedures, within their assigned area.
  • Conduct operational auditing, coaching, and compliance visits as appropriate or required.
  • Work with internal customers to develop and implement effective plans to increase profitability and reduce losses.
  • Complete quarterly and annual professional growth and development plans as agreed upon with department leadership.

Criteria

• Bachelor's degree or compensating experience
• Minimum of 12 years of investigative experience
• Minimum of 12 years of multi-unit experience
• Completion of professional training in investigative interviewing
• Excellent communication skills (to include good public speaking ability and strong writing skills)
• Ability to work with highly confidential information
• Strong analytical/problem solving skills
• Knowledge of retail process including store, DTC, and distribution operations preferred but not required
• Self-driven and highly motivated

Technical Competencies required:

• Computer literate with at least an intermediate level understanding of Microsoft Office products including Outlook, Access, Word, PowerPoint, and Excel.

This position will be remote based in New York Metro Market.

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $110,000 - $120,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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