IT Help Desk Specialist

The Help Desk Specialist will provide Help Desk support including hardware/software installations, troubleshooting, maintenance, and training. Ensures a high level of customer satisfaction. Works to create process improvements to reduce help desk calls.

The Help Desk Specialist will:

• Ensures the configuration and installation of PCs is completed accurately.
• Assists System Administrator with server administration and network administration.
• Assists users with computer solutions in a cooperative, friendly manner.
• Perform administration, preventative maintenance, repair, and replacement of non-standard CBC/CTS equipment.
• Develop and maintain documentation such as Help Desk problem resolutions and Help Desk tips for all aspects of the job.

Education:

• Associates degree in Computer Science or High School/GED with 3 years of relevant experience required.

Work Environment and Physical Activities:

• Must be able to meet the required physical demands with or without reasonable accommodation.
• Ability to be on-call on a regular basis and travel to branch locations, as needed.
• Meet driver insurability standards as established by CBC/CTS.