Security Officer

This is a 2nd shift position working 3:00 pm to 11:00 pm. Must have the ability to work evenings, weekends, and holidays

Summary: Provides a visual, unarmed security presence to preserve the safety and security of Garden staff/visitors and properties by: patrolling Garden buildings, grounds, and parking lots; conducting inspections; and manning assigned posts.

Essential Duties and Responsibilities:

• Security Officer is required to work the scheduled shift at all times, in all conditions.
• Acts as First Responder to medical emergencies, administers First Aid/CPR/AED as needed.
• Utilizes Garden's IRIMS system to generate necessary detailed reports, including accident reports and near-misses, Lights Out (Garden and Street), Inclement Weather Log, and MSD Drainage reports.
• Responds to Garden fires and burglar alarms and investigates the causes of the alarm. Clears and secures the scene quickly, ensuring the safety of visitors, staff, and volunteers. Assist emergency personnel (STL Fire Department and/or STL Police Department) as needed.
• Assists with directing pedestrian and vehicular traffic, as well as crowd control on Garden grounds.
• Monitors weather conditions and takes action to ensure the safety of visitors, staff, volunteers, and the Garden property.
• Performs wand tours; patrols premises and conducts ground inspections on foot, bike, Segway, and using other Garden vehicles (i.e., golf carts, etc.) to maintain order and secure buildings (i.e., windows, doors, gates, etc.).
• Identifies safety concerns and initiates corrective action.
• Conducts periodic alarm testing for elevator, fire, security, and other equipment as directed by required standards.
• Monitors the Garden's energy management system when performing duties as Taylor Officer, paying special attention to greenhouse temperatures from September through May. When assigned the greenhouse as part of responsibility, must perform visual inspection of temperatures in the greenhouse to verify that the temperatures are within range, and if out of range, take immediate action by contacting the HVAC individual on duty or calling.
• Provide customer service, including motor vehicle assistance, to visitors, volunteers, and employees (i.e., giving directions to other area attractions, greeting the public for weddings, parties, etc.).
• Transports employees in Garden-owned motor vehicle to other campus buildings/parking lots as needed; provides personal protection; accompanies employees to their parked vehicles or other specified locations after standard operating hours.
• Detects and reports to the supervisor any suspicious activities/actions which may be a threat to employees, visitors, volunteers, Garden property, etc.; prepares and submits daily electronic and written reports as required.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Accepts all lost and found items and writes information in the appropriate department log.
• Allows only authorized staff to enter facilities and prevents unauthorized access to restricted areas.
• Opens and closes facilities daily, ensuring the employees, volunteers, and visitors have left the premises.
• Reports security breaches utilizing established procedures to the supervisor or local law enforcement officials and assists them as directed or needed.
• Reports general maintenance concerns under established guidelines (i.e., broken locks, unlit emergency exit signs, broken glass, water leaks, etc.) utilizing the TMA system.
• Responsible for transporting sensitive property to various locations as directed.
• Promotes and maintains an environment that fosters trust, open communication, and teamwork, works effectively with other Garden departments and external organizations to accomplish goals and identify and resolve problems; reports issues to the supervisor that cannot be resolved; maintains confidential information.
• Actively participates in Garden safety initiatives as necessary; adheres to all health and safety guidelines; prioritizes safety in fulfilling all assignments; provides continuous education to employees, visitors, and volunteers regarding Garden policies/procedures.
• May provide front desk support as needed; answer telephones; perform light administrative tasks; and monitor video surveillance cameras.
• Behave & communicate in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors, and others.
• Meets expected attendance guidelines.
• Follows and adheres to established policies and procedures, including but not limited to the Employee Handbook, Garden Safety Guidelines, and Department Policies.
• Performs other duties as assigned.

Supervisory Responsibilities: None

Competencies:

• Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
• Collaboration -Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
• Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively address visitors' and internal colleagues' concerns.
• Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision-making process; Includes appropriate people in making decisions.
• Stewardship - Promotes and adheres to sustainability, safety, and security protocols; Fosters a culture of respect, diversity, and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum 2-3 years' experience as a security guard required; public venue experience is a plus.
• Scheduling flexibility that allows working a rotated schedule, evenings, weekends holidays.
• Ability to identify suspicious characters, movements, and dangerous situations. Must always be alert and ready to deal with security emergencies.
• Ability to ask questions in ways that enhance the clarity, quality, and reliability of information; maintains confidentiality.
• Proven ability to maintain a calm demeanor when handling routine and crises; poised, professional, self-confident, friendly attitude.
• Demonstrated ability to communicate effectively/clearly at all levels; must enjoy and feel comfortable interacting and working with the general public, in a safe and friendly manner, answering questions regarding the Garden and its operations.
• Demonstrates the highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures systems.
• Desire and willingness to work as part of a team required; proven ability to work collaboratively with internal team members and external organizations (i.e., vendors, etc.) to achieve goals/objectives.
• Demonstrated ability to effectively write reports, construct emails, and business correspondence using correct grammar/sentence structure, spelling, etc.
• Exceptional time management skills, problem-solving, and conflict resolution skills required; ability to work independently with little instruction, coordinate and prioritize multiple tasks, and complete on time.
• The Garden is committed to the safety and well-being of our employees, volunteers guests. All staff are strongly encouraged to receive all vaccinations as recommended by their healthcare provider before the hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for the Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
• The requirements and duties listed are representative and not exhaustive of the knowledge, skills, and/or abilities required.

Education:

• High School diploma or equivalent required.
• An equivalent combination of skills, education, and experience may be considered.

Computer Skills:

• Proficient computer experience navigating through various PC applications, including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word)
• Ability to effectively use report writing software daily.

Other Skills and Abilities: N/A

Language Skills:

• Ability to communicate effectively in English (oral and written).
• Fluent Spanish, Chinese, or Japanese. Bilingual skills preferred.

Mathematical Skills:

• H.S. math aptitude; requires ability to perform addition, subtraction, multiplication, division; calculate percentages and decimals.

Reasoning Ability:

• Requires the ability to exercise independent judgment to apply facts and principles to respond to a variety of situations.
• Requires the ability to exercise tact to resolve situations positively.

Certificates, Licenses, Registrations:

• Must possess and maintain a valid driver's license and clean driving record (before employment).
• Ability to obtain and maintain the following licenses within (2) months of hire date is required: valid chauffeur's and security officer's licenses (St. Louis City or County).
• Ability to obtain the following certifications within (2) months of hire date and renew annually is required: American Red Cross CPR, First Aid, and the Garden's Automatic External Defibrillator (AED).

Physical Demands:

• Ability to lift and carry up to 50 lbs.
• May be required to perform tasks at varying heights (i.e., step stool, climb ladder, etc.).
• Ability to wear personal protective equipment.
• Must be able to work outdoors year-round.
• Ability to do considerable standing, walking, bending, stooping, and reaching for extended periods-ability to walk up to 90 minutes a stretch, 2-3 times per shift; 85% or more of the workday is standing on feet to patrol the premises.
• Ability to wear Garden-issued Personal Protective Equipment to complete tasks as needed.
• Ability to effectively utilize a computer keyboard (typing).
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Ability to endure all weather conditions/extreme temperature variations for extended periods when performing ground patrols, assisting employees, volunteers, and visitors (i.e., in temperatures over 100F as well as temperatures below 0F, in rain, snow, and other inclement weather conditions as needed; indoors/ building areas).
• Comfortable working in immediate proximity to the general public, in a safe and friendly manner, answering questions regarding the Garden and its operations.
• Ability to drive/ride in Garden motor vehicle transporting employees to other campus buildings/parking lots as needed for up to (8) hours daily for several weeks.

Contacts with Individuals/Organizations inside/outside the Garden:

• Garden employees, volunteers, visitors, vendors.
• Local and national political personnel.

Supervisor (title not person): Security Supervisor