New

IT Support Engineer (Onsite)

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Pennsylvania, Malvern
Jun 10, 2025
IT Support Analyst (onsite) Travel required: Yes Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites. ROLE PROFILE Job Description/ Responsibilities * Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments. * Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime. * Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards. * Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed. * Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments. * Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses. * Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement. * Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments. * Participate in IT deployments, relocations, and infrastructure upgrades. * Provide off-hours or weekend support as needed for critical site visits or go-lives. * Build relationships and trust with customers and clients * Adhere to company's given rules and regulations * Team up with colleagues and other team members * Great communication skills to work with customers * Amazing problem-solving skills * A technical degree is preferable * Ability to diagnose problems with equipment taking remote actions as required * Great mechanical aptitude Additional Notes: Experience and required skills required for this role: 3-5 years related experience in 1. Windows Operating Systems (Windows 10, Windows 11) , MAC OS 2. Office 365, and Microsoft Software (SharePoint, Teams). 3. PC Hardware troubleshooting and PLC's, scanners, printers Salary and Other Compensation: The annual salary for this position [$37,800 to $59,500] depends on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why Cognizant? Collaborate with a community of experts to enhance and expand your skills. Join a team where global culture adopts diversity of thought and background. * Find balance with our hybrid model that prioritizes your health, safety and well-being. Opportunity to work for leading global companies while advancing your career. Job Summary* We are seeking a Systems Engineer with 4 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Incident Management Service Desk Service Now and Windows PC Hardware troubleshooting and PLCs scanners printers with a focus on the Provider domain. This role involves managing and optimizing IT systems to ensure seamless operations and contribute to our companys success. Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations. Oversee the service desk operations ensuring timely and effective support for all users. Utilize Service Now to track manage and resolve incidents and service requests. Implement and maintain Windows systems ensuring optimal performance and security. Collaborate with cross-functional teams to identify and address system issues proactively. Develop and maintain documentation for system configurations and procedures. Provide technical support and guidance to team members and stakeholders. Monitor system performance and implement improvements to enhance efficiency. Ensure compliance with company policies and industry regulations in all system operations. Conduct regular system audits to identify and mitigate potential risks. Participate in the development and implementation of IT strategies and initiatives. Stay updated with the latest industry trends and technologies to drive innovation. Contribute to the continuous improvement of IT processes and practices. Qualifications Possess strong experience in Incident Management and Service Desk operations. Demonstrate proficiency in using Service Now for incident and service request management. Have in-depth knowledge of Windows systems and their administration. Experience in the Provider domain is essential with a preference for Payer experience. Exhibit excellent problem-solving skills and attention to detail. Ability to work effectively in a hybrid work model and collaborate with remote teams. Strong communication skills to interact with stakeholders at all levels. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals