IT Support Analyst (Onsite)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Tennessee, Brentwood | |
 Jun 10, 2025 | |
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IT Support Analyst (onsite) Travel required: Yes, Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites. Job Description/ Responsibilities * Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments. * Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime. * Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards. * Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed. * Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments. * Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses. * Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement. * Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments. * Participate in IT deployments, relocations, and infrastructure upgrades. * Provide off-hours or weekend support as needed for critical site visits or go-lives. * Build relationships and trust with customers and clients * Adhere to company's given rules and regulations * Team up with colleagues and other team members * Great communication skills to work with customers * Amazing problem-solving skills * A technical degree is preferable * Ability to diagnose problems with equipment taking remote actions as required * Great mechanical aptitude Additional Notes: Experience and required skills required for this role: 3-5 years related experience in
Salary and Other Compensation: The annual salary for this position[ $37,800 to $59,500] depends on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why Cognizant? *Collaborate with a community of experts to enhance and expand your skills. * Join a team where global culture adopts diversity of thought and background. * Find balance with our hybrid model that prioritizes your health, safety and well-being. *Opportunity to work for leading global companies while advancing your career. | |