Sr Collector - Institutional

Linde Gas & Equipment Inc.

Senior Collector - Institutional

Location: Ankeny, IA

Linde Gas & Equipment Inc. is seeking a Senior Collector-Institutional to join our team! The Senior Collector will be responsible for the investigations and analysis of credit information while working within established guidelines. Senior Collectors will resolve escalated and complex credit problems but may request assistance on highly sensitive accounts. The Senior Collector will contact customers regarding delinquent payments while also being the primary contact for our regional management team. Senior Collectors build relationships and partner with our branches throughout the US and Canada. Senior Collectors are also responsible for setting up and facilitating all monthly conference calls.

What we offer you!

• Competitive compensation
• Comprehensive benefits plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)
• Employee discount programs
• Career growth opportunities

What you will be doing:

• Manage set portfolio of accounts
• Answer inbound phone calls from internal and external customers
• Process payments with 100% accuracy
• Make credit decisions by following set guidelines
• Responsible for scheduling and facilitating monthly conference calls
• 1st level of escalation with a problem account
• Primary point of contact for region
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Communicate professionally by email with internal and external customers
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned

What makes you great:

• HS diploma/GED required
• 2+ years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills
• Professional written and verbal communication skills
• Working successfully in a team environment

Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

For more information about the company, please visit our website.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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