Healthcare Customer Service Collections - Self-Pay

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Location: Remote (Work-from-Home)

Schedule: Monday to Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.

Experience: Six months of customer service in related field

Travel: None required

About the role:

As a Healthcare Customer Service Collections - Self - Pay, you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

* Take inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient's financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.

* Understand and utilize the HIPAA and TCPA talk offs on each call.

* Ensure all required statements have been sent on accounts handled and request statements as necessary.

* Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.

* Assist in making outbound calls when necessary.

* Perform other activities and responsibilities as assigned.

What you need to have to be considered:

Required Education and Experience

* High school diploma.

* Minimum of 6 months of customer service in related field.

* Customer Service skills: ability to manage difficult customer situations and respond to customer needs promptly.

* Great oral communication skills; speak clearly; ability to listen and get clarification.

* Problem solving skills; identify and analyze information to develop solutions.

* Detail oriented

* Ability to use resources effectively

Preferred Qualifications

* Associate's degree

* Two years of related experience

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Salary and Other Compensation:

Applications will be accepted until June 25, 2025.

The hourly rate for this position is between $16.00 - 19.00 per hour + Collection's Commission Bonus, depending on experience and other qualifications of the successful candidate.

Bonus: This position is eligible for Cognizant's discretionary monthly bonus program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.