IT Specialist - Mid

Highlights:

• Why Join Our Team: This role contributes to a thrilling mission at the FBI's CJIS, offering candidates the chance to learn from top industry professionals and develop valuable skills and expertise that can be beneficial across various fields.
• About the Team and Work Environment: The team at the FBI's CJIS includes both government employees and contract staff from various companies. This blend fosters collaboration and innovation, as each member brings unique perspectives and experiences to the table.
• What Makes This Position Unique: This position is unique because it allows you to work on a dynamic team engaged in high-visibility projects. You'll have the chance to learn from top professionals in the industry, enhancing your personal and professional growth.

• Skills You Will Acquire: If the candidate accepts this position, they will acquire skills in the Scaled Agile Framework (SAFe), specifically tailored for a large government organization.

Typical Day:

Typical day entails working with a large team to operate and maintain the FBI's CJIS IT infrastructure using the SAFe methodology

Tasks:

• Regularly update and maintain computer systems to ensure optimal performance.
• Install software updates and patches
• Perform hardware diagnostics and repairs where necessary.
• Oversee the performance and security of the network involving setting up new networks, managing network hardware, and monitoring for security breaches or inefficiencies.
• Provide technical assistance to end users typically handling helpdesk requests, troubleshooting issues, and offering solutions to employees experiencing technical difficulties.
• Implement and maintain security measures to protect the IT infrastructure involving configuring firewalls, managing antivirus programs, and ensuring compliance with data protection regulations.
• Manage IT assets, including hardware and software inventories, keeping track of licenses, and ensuring the organization is compliant with software usage agreements.
• Create and maintain documentation related to IT systems and protocols ensuring that procedures are well-documented, facilitating consistency and ease of troubleshooting.
• Lead or assist with IT projects, such as system upgrades or the introduction of new technologies involving planning, execution, and post-implementation support.
• Possess in-depth knowledge of computer systems, networks, and operating systems with skills in troubleshooting hardware and software issues and have a solid understanding of network configurations.
• Possess strong analytical skills to diagnose and resolve technical issues efficiently including both proactive problem-solving to prevent issues and reactive problem-solving to address them as they arise.
• Convey technical information clearly to non-technical users, adept at explaining complex concepts in a way that is understandable and actionable for colleagues without technical backgrounds.
• Ensuring systems are correctly configured, and issues are thoroughly documented and resolved.
• Coordinate and implement IT initiatives. This includes time management, task prioritization, and stakeholder communication.
• Working knowledge and understanding cybersecurity principles and best practices. IT Specialists need to stay current with the latest threats and know how to safeguard the company's IT environment.
• Demonstrate a patient and a customer-centric approach to providing tech support. ensuring a positive experience for end-users seeking assistance.
• Quickly learn new technologies and adapt to an ever-changing IT landscape sustaining the rapid pace of technological advancements.

Required Qualifications:

• Minimum of 3 years in a similar role
• Proficiency in several programming languages
• Capable to lead projects or teams
• Experience working in an Agile organization using Scrum, XP, Kanban, and SAFe.

Desired Qualifications:

• IT certification preferred
• A bachelor's degree in computer science or engineering is preferred

Position Type Shift Information:

• 8:00am-4:30pm

US Citizenship: US citizenship is required

Clearance: Current Top Secret Clearance Required

Location: Clarksburg, WV

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.

Bachelors of Computer Science (preferred)

Experience working in an Agile organization using Scrum, XP, Kanban, and SAFe. (required)
Capable to lead projects or teams (required)
Proficiency in several programming languages (required)
3 years: Minimum of 3 years in a similar role (required)