Manager-CSI (Service Management)

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Tittle: Manager-CSI (Service Management)

LOCATION: Hartford, CT

* Should have minimum 10+ years of Exp in Service Management & Project Management

* Good in Tracking SLA & KPI

* Should have atleast 7+ years of exp in Customer facing roles in past

* Must have Good exposure on ITSM tool & process

* Capable to handle the large Teams

* Excellent in communication skill

* Should be able to drive the large project and work with multiple team

* Should have good knowledge on Problem & Change management

* Preferred to have certification in any Project Management & Mainframe technology.

Required skills:

ITSM, Project Management, Team Management, CMDB.

Applications will be accepted until 6/18/2025.

The annual salary for this position is between $100,000 - $120,000 depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.