Technical Writer, Heil Environmental

Job Description:

Job Title: Technical Writer

Operating Company: Environmental Solutions Group - Heil Environmental

Location: Fort Payne, AL

Reports To: Technical Publications Manager

Department: Operations

Summary:

The Technical Writer will be responsible for creating, editing, and maintaining a variety of technical documents and publications. This role involves close collaboration with various departments to ensure accuracy and compliance with industry standards. Key responsibilities include technical writing, information management, product documentation, and communication with team members and external partners.

Essential Job Functions:

Technical Writing of Product Parts Catalogs:

• Research and work with multi-level bills of material.
• Create 2-D exploded isometric illustrations with callouts from CAD models for print or electronic media.
• Export parts lists from Engineering data to create parts list tables.
• Update and maintain existing parts catalog content as design changes occur.

Technical Writing of Product Operation Manuals, Service Manuals, and Service Bulletins:

• Research, observe, write, and edit procedures and instructions for print or electronic media.
• Ensure publications and manuals meet or exceed customer and company specifications for content and accuracy while complying with industry standards.

Information Management:

• Research, organize, record, edit, and publish large quantities of information in various print and electronic formats using authoring, content management, and multi-channel publishing software.
• Develop and maintain Help Center Knowledge Bases to ensure accurate and up-to-date information is available to users.

Product Safety and Informational Decals and Wall Charts:

• Create and edit product safety and informational decal drawings, wall charts, and print vendor artwork.

Observation and Documentation:

• Observe the production, operation, and servicing of products to create work instructions and operation and service procedures.
• Photograph and document products and product functions with emphasis on safety, accuracy, and clarity.

Product Understanding:

• Develop an understanding of the company's products including the safe installation, operation, maintenance, and repair.

Review and Compliance:

• Review manufacturer and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment.
• Ensure all technical documentation complies with industry standards.

Validation and Proofing:

• Validate written procedures with the assistance of Engineering, Technical Services, Quality, and Risk Management team members.
• Accurately and proficiently proof manuals, decals, Service Bulletins, and other documentation prior to publication.

Communication and Collaboration:

• Communicate and work effectively with team members and other individuals and groups within and outside of the organization.
• Coordinate with print vendors to ensure accurate and timely delivery of printed materials.

Travel:

• Travel occasionally to customer locations, meetings, and production facilities.

Other Duties:

• Perform other duties as required, which may include assignments in job classifications other than the primary assignment.

Job Specifications:

• Education:
  • Associate Degree in Technical Writing, Drafting and Design, or Manufacturing field is preferred, or equivalent experience.
• Experience:
  • Three or more years of related experience and/or training as a Technical Writer or in a manufacturing environment.
• Communication Skills:
  • Ability to communicate effectively using electronic media and in written and verbal forms.
  • Great interpersonal skills for making telephone and direct personal contact with internal and external personnel and making formal presentations to small groups.
• Teamwork and Organization:
  • Able to work as a team member, highly organized, work well under stress, and handle multiple tasks.
• Software Proficiency:
  • Competent in the use of standard software applications such as Adobe Acrobat Pro, Microsoft Word, Excel, and PowerPoint.
  • Experience with advanced authoring and content management software is required.
  • Experience with design software such as Adobe Illustrator is required.
  • Experience with online Knowledge Base software is a plus.
  • Experience with Creo Parametric, AutoCAD, and IsoDraw is a plus.
  • Experience with product data management/business management software such as Windchill PDMLink and JD Edwards is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands, including Heil refuse collection vehicles, Marathon Equipment compaction and recycling equipment, 3rd Eye technology solutions, Soft-Pak waste hauler software, Curotto-Can automated carry cans, Bayne lifting products, and Parts Central OEM parts.

Driven by a mission of "Improving Lives," our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visitwww.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.