SECURITY DISPATCHER: EVENINGS

Shift:Evenings - 3:00 PM to 11:00 PM
Department: Security
Compensation:

* Base Pay Range: $19.15 - $30.23per hour, based on experience

* Shift Differentials:

o Additional $1.50/HR per hour for evening shift

o Additional $1.50/HR per hour for weekend shift

ABOUT THE JOB

MU Health Care is looking for a calm, confident communicator who thrives in high-pressure situations and is passionate about helping others. The ideal candidate is a quick-thinking problem solver with a strong sense of responsibility, capable of making critical decisions with clarity and compassion. If you're someone who can stay composed while juggling multiple tasks-like fielding emergency calls, coordinating responses, and monitoring security systems-this is your opportunity to make a real impact. We value individuals who bring empathy, attention to detail, and a commitment to excellence in every interaction. Join a team where your voice matters, your instincts are trusted, and your work truly saves lives.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Respond to emergency and non-emergency calls for assistance and information. Operate a multi-line telephone console system. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system. Monitor and operate a radio console for notification and communication with officers. Responsible for determining the nature of emergency and non-emergency services and complaints calls received, as well as the location of the callers. Ask vital questions and gather information from callers while providing excellent customer service. Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch response services, or refer callers to other agencies.

Perform log entries and document all officer activities in computerized dispatch system. Assign incident reports as required and related to responsible personnel. Monitor and review CCTV video footage, access control systems, panic alarms, intrusion alarms and other information gathering tools and dispatches and alerts personnel accordingly. Present findings and effectively communicate with appropriate stakeholders and/or outside authorities. Adhere to University of Missouri System, campus, healthcare and departmental policies and procedures. Perform related duties as assigned, which may include duties outside area of responsibility with oversight. Execute emergency responsibilities including on-call for weekends, holidays and after hours as designated. May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of experience from which comparable knowledge, skills and abilities can be obtained is required.

One (1) year of customer service related experience, or current MUHC staff with nine (9) months of Telecommunications Operator experience.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.