AVP/Retail Sales & Service Manager

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU'LL DO:
Serve as a business partner to TruStone Financial's retail banking teams. Guide and direct sales objectives and goal attainment in accordance with senior management's directives and vision. Responsible for coordinating business development for the entire branch network, and ensuring credit union retail sales and member service goals are met through training, goal measurement and achievement. This position is also a Product Owner role in the Product Management Council (PMC). As a Product Owner they are responsible for the vision of their product(s) and prioritization of the capabilities implemented. They are responsible for the communication across all stakeholders, researching other businesses in the industry to create and execute their vision for their product(s), as well as owning their product's roadmap.

WHAT YOU'LL BRING:
Availability to work 40 hours per week Monday through Friday between the hours of 8:00am - 5:00pm and rotating Saturdays 9:00am - 1:00pm at our Plymouth Corporate Office or Burnsville Administrative Office; exempt.

In addition:

• Bachelor's degree in a related field or an equivalent level of knowledge, skill and ability typically acquired through work experience.
• 3+ years of experience in retail banking and/or sales management role.
• Experience in collaborating with other departments to achieve goals.
• Knowledge and experience in all banking/credit union functions and departments.
• Previous experience coaching and motivating a team, directly and indirectly, preferred.
• Previous experience in TruStone branch operations and with TruStone products, preferred.
• Knowledge and proven abilities in outside and inside sales.
• Ability to analyze financial budgets and sales statistics.
• Proven ability to drive results.
• Strong interpersonal skills, maturity, and good judgment.
• Strong spreadsheet and reporting skills.
• Exceptional oral and written communication skills.
• Positive professional appearance and attitude.
• Ability to work in a complex, competitive, and rapidly changing environment.
• Excellent organizational skills.
• Ability to manage multiple priorities, effectively delegate, and set deadlines.
• Valid driver's license and reliable transportation.
• Required to be compliant with the terms and conditions outlined in TruStone Financial's SAFE Act Policy, which includes the submission of fingerprints, the successful completion of an FBI background check and maintaining current and compliant registration in Nationwide Mortgage Licensing System (NMLS).
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.

Regular and reliable attendance at the workplace.

WHAT WE OFFER:

The salary range for this position is $73,500.00 to $91,500.00 per year. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the more PTO you'll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute - plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities - including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.