Dining Retail Systems Analyst

Benefits to working at UC Santa Cruz include:

• Medical, Dental & Vision Care Insurance Plans
• UC Retirement Plans
• Group Term Life Insurance
• Legal Insurance
• Pet Insurance
• Paid Holidays plus accrued vacation and sick leave
• Meal Allowance

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 06-25-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Colleges, Housing and Educational Services (CHES) is a multi-funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services and facilities, capital planning, business and financial analysis, dining services, conference services, and early education services. Through these units educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to approximately 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

UC Santa Cruz Dining is instrumental in the success of our students as well as providing services to staff, faculty and guests of the campus. Our mission is to be committed to: creating a diverse, safe, fun and trusting environment for our guests and team; building an innovative dining program providing high quality service and food while embracing social, nutritional and financial responsibilities.

More information can be found at: https://dining.ucsc.edu/jobs/index.html

JOB SUMMARY

Under the general supervision of the Dining Systems Manager, the Dining Retail Systems Analyst provides primary operating support for the FoodPro production system, a full service software application addressing all functional areas of the food service business including forecasting, pre-costing, menu planning, food purchasing, production and inventory control, catering, nutritive analysis, point-of-sale interface, post cost reporting and financial analysis.

In coordination with the Systems Manager, will ensure the accurate maintenance of the system database files. Will Wworks closely with the operations managers to ensure accurate pre, post and actual cost reporting. The position coordinates with the Systems Manager on any upgrades and new features requests as well as implementation processes. In the absence of the Dining Systems Manager, this position will provide support and direction to the System Coordinator(s) and multiple students assistant(s).

APPOINTMENT INFORMATION

Budgeted Salary: $36.00 - $39.75/ hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: BUS SYS ANL 2 (007583) - Grade 21

Travel: Never or Rarely

JOB DUTIES

65% - Systems Support and Management

• In coordination with the Dining Systems Manager, the Retail Systems Analyst will have oversight of inventory, recipe, and menu input, as well as perform cost analysis for Retail, Catering and Hospitality operations.
• Ensures that the following Food Service Management system tasks are performed in an accurate and timely manner;
  • Forecasting
  • Inventory Maintenance and Analysis
  • Food Cost Reports
  • Recipe and Nutritional Analysis
  • Oversight of Weekly Production Runs
  • Operating Calendar Maintenance
  • Provide response to reports of Food Service Management system problems
• Works with the Systems Manager will coordinate annual upgrades to the Food Service Management System and will assist in evaluating new system features or upgrades for possible implementation, interfacing with vendors as needed. Performs system beta testing and coordinate and validate system implementations.
• Assumes primary responsibility for Retail and Hospitality Point of Sale (POS) programming including menu items, screens structure, cashier and employee access, tenders, system interfaces and overall system maintenance.
• Provides systems maintenance during periodic system upgrades and performs financial budgets for equipment replacement and pricing changes. performs needed maintenance on the Operations System, as well as hardware and systems peripherals including local printers, kitchen printers, scanners, and other equipment. observe and complete PCI compliance questionnaire protocols.
• Provides on call support and troubleshooting on POS system failures as well as for cash handling and POS sales/deposit issues. Will work with the Systems Manager on credit card security issues and ensure compliance with IT Governance and Regulatory programs.
• Provides development, designing and database interface support for digital menu boards. Support will include unit and ITS coordination, hardware specs, purchases, hardware deployment, implementation, staff training/support, as well as overall system support.
• Works with the Systems Manager on the maintenance, replacement or disposal of UCSC Dining electronics including computers, monitors and printers.
• In coordination with the Systems Manager, will monitor and maintain UCSC Dining door lock systems and periodic staff/vendors access privileges to ensure departmental access security protocols.
• Supports UCSC Dining services with continuous educated research on industry best practices to develop and absorb additional systems to increase departmental efficiencies and streamline processes.

25% - Financial Reporting and Analysis

• Prepare various detailed and analytical reports for Dining management on an on-going basis including reports related to customer counts, financial expenditures, food trends, as well as food cost projection reports based on menu enhancements, patron count shifts and strategic food cost and sustainability initiatives. Reporting will include academic and summer conference menus.
• Prepares weekly food cost reports and performs menu cost analysis, including detailed analysis on menu pre-cost and post-cost amounts. Will make change recommendations to the Systems Manager as appropriate, as well as identify and analyze trends. maintains a record of historic department transactions and purchasing requests.
• Additionally the Retail Systems Analyst will perform data analysis and prepare product mix reports to support the quarterly menu review process.
• In collaboration with the Systems Manager, will coordinate with ITS to establish, maintain, and or troubleshoot the automated POS & PAC reporting structures, as well as the manual Food Service Management system. Will develop detailed systems documentation.

5% - Research and Development\

• The Retail Systems Analyst will provide analysis and justification for any proposed system upgrades. Analysis to include funding, location and sequencing plans. investigates alternative upgrade options.
• Provide analysis on developments in the food service management industry and keep up to date on future system developments and enhancements, Keep current on latest developed best practices and may attend FSMS Annual Conferences as appropriate.
• Conduct surveys and studies of similar systems at other UC Campuses, as well as other universities.

5% - Staff Training

• Manages training on the Food Service Management System. provide training to end users, including dining managers, administrative staff, and student workers.
• Coordinates and conducts one on one training as well as group training sessions.
• Works closely with Dining Managers as well as the Executive Chef to ensure appropriate understanding for system features.

REQUIRED QUALIFICATIONS

• Demonstrated ability to analyze complex information, problems, and processes in an objective manner and formulate conclusions to provide a sound basis for establishing priorities, select appropriate courses of action and make recommendations.
• Demonstrated experience in using a variety of computer systems and software, including extensive knowledge and use of MS Office Programs (Word, Excel, and PowerPoint), FileMaker Pro, Google suite, email, and Internet. Proficient in Spreadsheets.
• Working knowledge of accounting principles and financial record keeping procedures sufficient to monitor budgets, authorize expenditures and recommend budget priorities.
• Demonstrated skill and knowledge in data collection/verification to ensure the accuracy of the reports generated from systems.
• Demonstrated ability to pay close attention to detail, analyze data, evaluate programs and procedures and interpret information in order to convey consequences and recommend courses of action.
• Excellent organizational skills with the ability to independently set priorities, systematically and maintain materials and information, optimize efficiency and minimize duplication of effort, coordinate and complete a number of competing assignments within established deadlines.
• Ability to collaborate on complex system specifications to meet user requirements, including the ability to validate requirements against user needs.
• Excellent interpersonal skills to maintain good working relationships with a diverse group of people. Ability to work with and communicate effectively verbally and in writing with colleagues in discussing improvements, solving problems and implementing solutions.
• Ability to utilize appropriate technical vocabulary and grammar to obtain and convey information accurately to vendors, consultants, Information Technology, and Dining managers and staff.
• Ability to establish and maintain cooperative working relationships and participate in cross functional teams to address complex business or systems issues.
• Ability to work with and provide training to student workers.
• Ability to work independently as well as part of a team.
• Ability to work with and provide training to student workers.
• Ability to work independently as well as part of a team.

PREFERRED QUALIFICATIONS

• Working knowledge of Point of Sales (POS) Systems and/or magnetic card systems.
• Experience or knowledge of university dining and housing operations or higher education funding processes.
• Hospitality related experience.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.