Accounts Receivable Specialist I

SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. We drive INNOVATION by challenging the status quo and embracing change.

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

ESSENTIAL FUNCTIONS:

Payment Processing and Account Management

• Accurately applies and matches customer payments via credit card, cash, desktop deposit, lockbox, ACH, or wire, ensuring data integrity.
• Reconciles customer accounts and collaborates with Credit Managers and the Collections Coordinator to resolve discrepancies.
• Monitors customer cash accounts for compliance with company policies.
• Processes customer credit card payments and refund requests promptly.
• Resolves customer invoice inquiries professionally via phone and written communication.
• Coordinates customer setup for online invoicing and bill pay.

Administrative Support and Organizational Engagement

• Assists with sorting, distributing, and processing mail.
• Provides support to accounting department staff as needed.
• Upholds customer care standards and promotes a high level of service.
• Adheres to all applicable safety policies, procedures, and standards, actively promoting a culture of safety.
• Contributes to strategic programs, projects, and initiatives.
• Embodies and promotes the organization's vision, mission, and values.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in Microsoft Office and comparable systems.
• Ability to quickly learn and use enterprise resource planning (ERP) software.
• Strong verbal and written communication skills with internal and external stakeholders.
• Ability to build and maintain effective working relationships.
• Demonstrates consistent and reliable attendance.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Minimum of six months of general accounting experience required
• ERP software experience preferred.
• Must be able to communicate effectively in English (speak, read, write, comprehend).

PHYSICAL CHARACTERISTICS:

• Ability to sit for extended periods and perform tasks involving walking, standing, climbing stairs, reaching, pushing, pulling, leaning, and twisting.
• Must be able to lift up to 20 lbs.
• Must meet all applicable safety requirements.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.