Technical Operations Manager

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There's nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Team Management - 60%

• Leads, coaches, and develops a high-performing technical support team.
• Oversee daily work assignments, conducting performance evaluations, and recommending merit increases and promotions.
• Provides regular mentorship, guidance, and problem-solving support to ensure team members are equipped with the tools, training, and resources they need to succeed
• Cultivates a team culture centered on customer service excellence and continuous improvement.

Managing LT Hardware and Providing Technical Support - 30%

• Oversees the provisioning, configuration, and deployment of hardware to support telehealth operations and other LT technology initiatives
• Delivers Tier 1 and Tier 2 technical support, managing inventory securely in accordance with compliance policies, and participating in the on-call support schedule to ensure 24x7 service availability
• Ensures hardware readiness, applies required security protocols, and supports users through training and hands-on assistance

Strategic Planning and Reporting - 10%

• Contributes to strategic planning by forecasting hardware needs, monitoring industry trends, and helping ensure cost-effective purchasing and deployment
• Tracks and reports on key performance indicators (KPIs), identifies opportunities for operational improvements, and provides regular updates to Technology Leadership.
• Assist with budget planning and execution to support long-term operational efficiency and scalability

SECONDARY FUNCTIONS (IF APPLICABLE)

• Will provide technical support for other LT products and services (as requested)
• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Directly manages a team of 1 or more non-exempt direct reports
• Assists with budget tracking and planning
• Frequently communicates with clinicians, clients, external vendors, and service providers

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• BS/BA in related discipline ideal or minimum HS Diploma/GED with generally 3-5 years of experience in related field. May substitute 6+ years of related field experience in place of undergrad.
• Prior demonstrated team management experience
• Experience managing staff in a technical support organization
• Advanced working knowledge of how to provision, deploy, and maintain a laptop inventory via Microsoft InTune
• Experience supporting technical aspects of web browsers, websites and mobile apps. Salesforce support experience nice to have.
• Experience working in telehealth and/or medical staffing a plus

KNOWLEDGE, SKILLS, AND ABILITIES

• Solid working technical knowledge of PC/laptop hardware, software, and peripherals
• Demonstrated hardware and software technical support experience required
• Experience with remote PC management, provisioning, and asset tracking systems
• Willingness to learn new software and hardware systems and keep up recurrent training
• Excellent customer service skills
• Ability to adhere to andexhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce Service Cloud & Salesforce Reporting preferred
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to buildstrong business relationshipsat all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independentlyand collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Customer Focus
• Tech Savvy
• Manages Complexity
• Action Oriented
• Directs Work
• Drives Vision & Purpose
• Plans & Aligns
• Ensures Accountability
• Develops Talent
• Builds Effective Teams
• Communicates Effectively
• Situational Adaptability

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Occasional scheduled after hours work required
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 20 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benets (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benet options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

DISCLOSURES

SMOKING:

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

DRUG TESTING:

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

EEO Statement Requirements:

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.