PRINCIPAL OPERATIONS ANALYST

JOB ANNOUNCEMENT

Principal Operations Analyst

DEPARTMENT OF PROCUREMENT SERVICES

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $80,472

Applications for this position will be accepted until 11:59 pm CDT on 06/XX/2025

Under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and performs related duties as required.

ESSENTIAL DUTIES

* Meets with managers to identify the scope of problems and define the objectives of studies

* Evaluates complex business and operational systems and drafts detailed flow charts and models to assess current work methods and processes

* Interfaces with senior leadership, program managers, and external stakeholders to identify, evaluate, and define opportunities for improved efficiency, cost savings, and process improvements

* Develops work plans and data collection processes for achieving study objectives

* Designs in-depth survey questionnaires, scannable data collection forms, and/or web-based data collection systems, and uses statistical analyses to evaluate collected survey data

* Coordinates and oversees professional analysts in the conduct of operations studies

* Researches techniques, methods, and processes to obtain information on specific areas under review

* Develops and oversees the maintenance of databases used to collect and report on information gathered

* Constructs complex mathematical models and uses computer applications to evaluate data

* Writes, reviews, and edits reports and manuals documenting study results and recommending changes to improve operations

* Develops and presents new or revised processes, procedures, and work standards to managers

* Develops performance measurements for new or modified programs and procedures

* Monitors and documents changes to ensure their effectiveness and recommends modifications as necessary

* Works with managers and consultants in program implementation

* Designs computer applications to automate manual processes, as required

* Defines specifications for consultants responsible for designing programs that will replace manual operations

* Facilitates training for staff to ensure strategic work plans are developed according to established guidelines

Additional duties may be required for this position

Location: 121 N LaSalle, 8^th floor

Days: Monday - Friday

Hours: 8:30 - 4:30

THIS POSITION IS IN CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* Graduation from an accredited college or university with a Bachelor's degree plus three years of work experience in operations analysis, project management, strategic planning, program auditing, or business management consulting, or an equivalent combination of education, training, and expertise, provided the minimum degree requirement is met.

Or

* Graduation from an accredited college or university with a Master's degree plus two years of work experience in operations analysis, project management, strategic planning, program auditing, or business management consulting.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor