Donor Relations Associate - Salisbury

Donor Relations Associate (Full-Time)

Salisbury Donor Center - Salisbury, MD

In 1954, the Blood Bank of Delmarva was established in the Delmarva region as a private, not for profit agency to collect, test, and distribute blood products. Today, the Blood Bank of Delmarva is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Delmarva community's health care system. As of October 2019, the Blood Bank of Delmarva employs approximately 175 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

No medical experience needed! We train individuals that are naturally welcoming and committed to carrying out our mission by providing excellent customer service to our donors.

+$1.50/hr differential on Weekends

Career Ladder for professional growth!

Full Benefits

Become a member of our life saving organization!

Schedule:

The position of Donor Relations Associate is responsible for assisting in donor centers or at mobile blood drives with activities that support the achievement of whole blood and apheresis collection goals.

Provide outstanding customer service to all donors at mobiles or donor centers.
• Greet donors, facilitate instructions during the donation process.
• Input donor demographics to create bar codes and highlight changes in demographics to collection staff to update.
• Educate donors on optimal donation type for their blood type based upon inventory needs and open capacity.
• Educate donors on automation donations including plasma, platelets, auto red cell.
• Handle front desk tasks, donor check in and phones in Donor Centers.
• Help donors use donor portal.
• Reschedule donors for future appointments.
• Assist staff with sanitizing equipment and areas used by donors.
• Answer marketing program questions for donors.
• Participate in marketing programs in centers (donor incentives to all presenting donors and other tasks as described in marketing briefs).
• Performs on-site whole blood recruitment and assists at college campuses and other blood drives where onsite recruitment will increase donor turnout.
• Provides donor flow support when necessary.
• Performs prep and discontinuation of whole blood procedures.
• Performs blood processing tasks including posting of screening and phlebotomy results, logging units onto batch records and packing units and associated materials in coolers.
• Prepares for donor interviews and blood collection by ensuring that interview materials and phlebotomy equipment and supplies are set up and/or operable in keeping with QC standards. Performs QC of supplies and equipment as needed.
• Provides routine clerical and administrative support as required.
• Makes recommendations to improve services and processes in business unit.
• Any related duties as assigned.

• High school diploma or equivalent
• 2+ years of face to face customer service or patient care experience
• A valid driver's license is required
• CPR Certification is a plus