Retail Program Director

Job Summary

The Program Director will oversee and manage complex projects within the Finance & Accounting domain utilizing expertise in Psft-Customer Relationship Management Portfolio & Project Management and Portfolio Management. This hybrid role requires strategic planning and execution to ensure successful project delivery while collaborating with cross-functional teams to drive business objectives. The candidate will play a pivotal role in enhancing organizational efficiency and achieving financial goals.

Responsibilities

• Lead the planning and execution of projects within the Finance & Accounting domain ensuring alignment with business objectives.
• Oversee the implementation of Psft-Customer Relationship Management solutions to enhance customer engagement and satisfaction.
• Manage Portfolio & Project Management processes to optimize resource allocation and project prioritization.
• Coordinate with cross-functional teams to ensure seamless integration of Portfolio Management strategies.
• Provide guidance and support to project teams fostering a collaborative and productive work environment.
• Monitor project progress and performance identifying areas for improvement and implementing corrective actions.
• Develop and maintain project documentation ensuring transparency and accountability throughout the project lifecycle.
• Facilitate communication between stakeholders ensuring all parties are informed and engaged in project developments.
• Utilize technical expertise to troubleshoot and resolve project-related issues minimizing disruptions and delays.
• Drive continuous improvement initiatives to enhance project delivery and organizational efficiency.
• Ensure compliance with industry standards and regulations maintaining the integrity and security of project data.
• Collaborate with senior management to align project goals with overall business strategy and objectives.
• Evaluate project outcomes and provide insights for future project planning and execution.

Qualifications

• Possess a strong background in Psft-Customer Relationship Management demonstrating the ability to implement and manage CRM solutions effectively.
• Have extensive experience in Portfolio & Project Management with a proven track record of successful project delivery.
• Demonstrate expertise in Portfolio Management optimizing resource allocation and project prioritization.
• Hold a deep understanding of Finance & Accounting domain ensuring projects align with financial goals and objectives.
• Exhibit excellent communication and interpersonal skills facilitating collaboration and stakeholder engagement.
• Show proficiency in strategic planning and execution driving projects to successful completion.
• Display strong analytical and problem-solving skills identifying and addressing project-related challenges effectively.

Certifications Required

Certified Project Management Professional (PMP) Certified ScrumMaster (CSM)