New

Study Abroad Program Associate

North Carolina State University

$ 35,589 - $ 64,499

remote work

United States, North Carolina, Raleigh

Jun 12, 2025

Job Posting Information

Posting Number	PG194628SP
Internal Recruitment	No
Working Title	Study Abroad Program Associate
Anticipated Hiring Range	Commensurate with education and experience ($48,000-$51,000)
Work Schedule	Monday - Friday, 8:00am - 5:00pm (This position is eligible for a flexible work arrangement at the discretion of the supervisor. The anticipated hybrid schedule would be 3 days of onsite work and 2 days work from home.)
Job Location	Raleigh, NC
Department	Study Abroad Office
About the Department	A unit within NC State Global, the Study Abroad Office provides access to high-impact international experiences by offering a wide range of credit-bearing programs. Our dedicated team advises students, administers programs, and provides comprehensive support for study abroad. We're committed to developing culturally competent students prepared to engage in today's global society. NC State Study Abroad is seeking an experienced professional to manage all front office operations and provide administrative support critical to the success of study abroad programs. Reporting to the Assistant Director of Advising, this position offers a unique opportunity to work closely with stakeholders across the university and in collaboration with all areas of the Study Abroad Office.
Essential Job Duties	The Study Abroad Office is seeking a Program Associate to manage front office operations and serve as a key point of contact for students exploring international opportunities. This role blends student service, program coordination, and administrative management in a dynamic and rewarding setting. What You'll Do: Front Office and Student Support Serve as the first point of contact for students, families, and campus partners. Provide timely, accurate information on study abroad programs, policies, and procedures. For questions you can't answer, proactively seek out the necessary information from colleagues in our office or from our campus partner offices.Manage the general office email account and maintain confidentiality of student records. Foster an inclusive, welcoming environment for all students and promote global learning opportunities. Course Scheduling and Records Coordination Manage course scheduling and enrollment processes for study abroad programs. Compile, verify, and submit data to create courses each term in accordance with university procedures. Process course approvals and international transcripts in collaboration with academic units and Registration and Records. Program Operations Facilitate the application review process for non-group programs. Support group program departures by preparing travel materials and tracking post-acceptance requirements. Coordinate program evaluations and route them to appropriate academic units. Student Staff Supervision Hire, train, supervise, and evaluate front desk student staff. Oversee daily operations and ensure quality service is provided to all visitors. As a key member of the Study Abroad Advising team, you'll participate in weekly Advising Team meetings. You'll also help students navigate high-impact international experiences. Your work will directly support students' academic and personal growth, contributing to a more globally engaged campus community. If you are committed to student success and thrive in a collaborative, service-oriented environment, we encourage you to apply. You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities	In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Strong written and verbal communication skills; able to convey information clearly and accurately. Strong organizational skills with the ability to track tasks through to completion. Able to follow established procedures and contribute to improving front office processes through clear, constructive feedback. Ability to learn, retain, and apply complex information related to programs and policies. Effective time management skills; able to prioritize tasks, meet deadlines, and manage multiple responsibilities. High attention to detail and accuracy in data entry and recordkeeping. Sound judgment and problem-solving abilities in a fast-paced environment. Ability to work well both independently and as part of a collaborative team. Commitment to fostering a welcoming environment for all students, families, staff, and faculty. Proficiency in Microsoft Excel, Google Workspace, or similar software tools.
Preferred Qualifications	Experience working in a college or university setting. Interest in or exposure to international education. Experience navigating international settings, including studying, living, or working in other countries. Familiarity with student information systems (e.g., PeopleSoft) and Terra Dotta is a plus. Strong customer service skills and a positive, solutions-oriented approach. Proven ability to work effectively in a team setting and manage responsibilities independently. Professional demeanor with the ability to engage empathetically and helpfully with students and faculty.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	06/12/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	06/19/2025
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Please include a resume, cover letter and contact information for three professional references.

Position Details

Position Number	00061896
Position Type	SHRA
Position Classification Band Title	University Program Associate
Position Classification Band Level	Journey
Position Classification Salary Range	$ 35,589 - $ 64,499
Salary Grade Equivalency	GN07
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	390301 - Study Abroad
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.