Senior D365 and Power Platform Consultant

Job Summary:

To support our double-digit growth goals, BDO Digital seeks a Senior Dynamics 365 and Power Platform Consultant that is part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role conducts discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

• Strategy, Requirements & Selection: Participates in defining needs for existing and new EBA solutions
  
  
  
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
  
  
• Solution Functional Design: Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting: Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Implementation and Support: Functional support of EBA solutions and related technologies
  
  
  
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provides on-going support during project implementations and post-go-live support
  • Configures solutions based on requirements
  
  
• Fosters a positive demeanor, learning attitude, and client service mentality with the team
• Travel - up to 25%, as needed
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's Degree and five (5) or more years of industry experience with ERP systems, required; OR
• High School Diploma/GED and seven (7) or more years of industry experience with ERP systems, required

Experience:

• Five (5) or more years of business process analysis and/or business application education or experience, required
• Two (2) or more years of education or experience with ERP, HCM or CRM Product, required
• Experience with client facing best practice consulting experience, preferred
• Experience with Dual Write, preferred
• Experience with Virtual Entities, preferred
• Experience with Power Automate, preferred
• Experience with Microsoft Copilot Studio, preferred
• Experience leading functional implementation modules: Sales, Contact Center, Field Service, Project Operations, and Customer Insights, preferred
• Experience leading technical implementation: Jscript, PCF Controls, Custom Pages, C#/.NET Plugins, PowerFX, SSIS, Azure Resources, Azure Functions, Power Platform Application Lifecycle Management, Model Driven Apps, and Canvas Apps, preferred

License/Certifications:

• Microsoft Business Application and Power Platform Certifications, preferred

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Experience with one (1) or more ERP/CRM/HCM Solutions technology, required:
  
  
  
  • Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software
  
  
• Enterprise software strategy, selection, and implementation experience, preferred
• Smartsheet, preferred
• One (1) or more current business applications technology certifications, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords: Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Dynamics F&SCM, Microsoft Finance and Supply Chain Management, Microsoft Dynamics 365, D365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite, OpenAir, Ceridian Dayforce, HCM, Human Capital Management