Product Service Manager - National Accounts

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Support Manager -National Accounts Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Family-owned and operated
• Health and wellness

Product Support Manager -National Accounts Position Purpose

This position will engage in all aspects of Product Support including but not limited to parts, service, telematics, publications, software, training, trade shows, and project management as it relates to the National Accounts. They will be the key communicator and organizer of product management, continuous improvement, and customer support with the objective of reducing ownership costs through education, awareness, and engagement.

Product Support Manager -National Accounts Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Communicates with key customer contacts on a regular basis to seek out opportunities to remove any barriers to a strong customer ownership experience
• Develops rapport with manufactures, co-workers, and customers
• Travels to locations as needed
• Directs customer inquiries to the personnel best positioned to provide the proper answers or support. Follows up and follows through to ensure the inquiry was adequately responded to, understood, and applied
• Provides feedback to customers on how to decrease unscheduled downtime, reduce operating costs, increase productivity, availability, and performance within the guidelines of the OMM
• Assists customers in getting enrolled in web services, portals, trainings, and other events in which registration is required
• Determines which repairs are warrantable or chargeable
• Monitors progress of repairs/rebuilds and keeps customer informed of progress.
• Actively supports and administers company policies and procedures
• Maintain open and continuous communications with Service Manager on work issues and employee matters
• Performs other job-related duties as assigned
• Consistent and reliable on-site attendance

Product Support Manager -National Accounts Minimum Qualifications

• A college degree or equivalent technical and business background preferred
• Valid driver's license and able to possess industry certifications as needed for the industries served
• Self-directed, resourceful, and self-motivated to ensure optimal usage of time
• Ability to speak to large groups of various backgrounds, education, experience levels and ethnicities
• Ability to maintain reports with consistency, accuracy, and timelines
• Adept at organizing, planning, and task completion to manage a high volume of department paperwork

Product Support Manager -National Accounts Physical Requirements

• Pushes/Pulls/Lifts/Carries up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
• Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.