Director (I) of Student Services

The Los Rios Community College District Director (I) of Student Services position is equivalent to a Vice President of Student Services and serves as the district office's Chief Student Services Officer. Under the general direction of the Associate Vice Chancellor (AVC) of Educational Services, the Director (I) of Student Services will coordinate, oversee and lead student service program areas for the Los Rios district office such as Admissions and Records (A&R), and Financial Aid. The Director (I) of Student Services will help lead, oversee, and coordinate financial aid operations across the district for all four Los Rios Colleges. The Director (I) of Student Services will help oversee, coordinate and lead district efforts to unify and align A&R and enrollment management processes for the Los Rios Colleges, and coordinate district support for student service categorical programs and other related programs.

The Director (I) of Student Services will collaborate with leadership at American River College (ARC), Cosumnes River College (CRC), Folsom Lake College (FLC), and Sacramento City College (SCC). The Director (I) of Student Services will identify barriers and advocate for interventions to increase and improve student enrollment and progress, as well as develop, implement, and evaluate sustainable and scalable practices. The Director (I) of Student Services will also help coordinate, lead, and facilitate several key district projects to improve the student experience and increase operational efficiency in student services departments, including but not limited to improvements made through the financial aid redesign, admissions application (CCCApply), auto-award, credit for prior learning, transfer credit, and other processes designed to improve student completion and reduce time to degree completion.

Typical duties may include, but are not limited to:

ADMINISTRATIVE LEADERSHIP:

• Leading, overseeing and coordinating districtwide Financial Aid and A&R department operations at all four colleges: ARC, CRC, FLC, and SCC.
• Developing and implementing organizational structures and processes to effectively coordinate service delivery across four colleges to ensure high quality service delivery and compliance with federal and state laws and regulations.
• Leading, developing, and coordinating improvements to district student services policies, processes, and procedures, for a wide array of student service program areas, including, but not limited to financial aid, admissions, and enrollment.
• Serving as a liaison and lead in establishing and maintaining memorandums of understanding with District partners for data sharing, services, and programming for students.
• Supervising staff, completing performance evaluations, and coordinating staff development and training for Financial Aid and A&R departments across Los Rios' four colleges.
• Developing grant proposals with a focus on building capacity within Los Rios' student services to better serve and support students.
• Managing and overseeing assigned budget areas to ensure fiscal integrity and compliance with state and federal laws, including budget development and management, reconciliation of expenditures, and reporting to state, federal, and external agencies, as required.
• Partnering with the Department of Information Technology to lead Financial Aid and A&R technology solution implementations, including the Student Financial Planning system, Transfer Equivalency System, Constituent Relationship Management (CRM) system, and other technology related improvements.
• Overseeing, leading and managing project teams to accomplish goals and objectives, applying principles of project and organizational management.

• Developing, implementing, and evaluating sustainable and scalable practices in student service operations for continuous improvement and to ensure services are student-centered and equity-minded.
• Leading and coordinating Financial Aid and A&R strategic planning efforts, including the development of short-term goals and objectives in support of district goals and redesign efforts.
• Identifying barriers in student enrollment and developing and implementing equity-minded strategies designed to improve the student experience and outcomes.
• Coordinating, leading, and supporting districtwide change management efforts focused on improving student equity, success, and completion.
• Using data to inform continuous process and program improvement.
• Developing, coordinating and leading professional development and training efforts to support the implementation of new initiatives, policies and procedures, and software.
• Coordinating and leading special project workgroups and teams related to the Financial Aid and A&R Redesign, Graduation Acceleration Project, and other student services related initiatives.
• Supporting and working collaboratively with the Student Services leadership team including Financial Aid and Health and Wellness on shared efforts and initiatives.
• Working in collaboration and coordination with district and college Offices of Instruction, Information Technology, and Institutional Research, to implement joint initiatives and issues related to student equity, success, and completion.
• Keeping abreast of current federal and state laws, regulations and policies that impact the assigned areas of student services responsibility.

• Engaging college faculty, staff and administrators, as appropriate, to solicit input and work collaboratively in the development and implementation of student service improvements.
• Representing and communicating District interests in local, regional, and statewide networks.
• Collaborating with college and district research departments on data collection, reporting, and analysis to identify trends and make suggestions for improved student enrollment, persistence, and completion.
• Building and maintaining strong relationships with Districtwide stakeholders including leadership teams, academic departments, administrative units, faculty and student groups, to understand their educational service needs and priorities with a goal of developing and implementing sustainable student-centered and equity-minded solutions and strategies.
• Developing effective, concise, and timely communications, including monthly updates and annual reports, targeted to key internal and external stakeholders regarding program and departmental goals and objectives, changes, progress, and outcomes.
• Working evenings and weekends, when necessary.

1. Have a master's degree from an accredited institution.
2. Have five years of progressively responsible administrative and leadership experience that includes at least three years supervision of a college or system-wide program or department, and one year of direct administrative experience in:
   • Planning, implementing, administering, and evaluating student support programs and services;
   • Hiring, supervising, developing and evaluating staff;
   • Developing, managing and administering complex budgets
3. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Applicants applying to this position are REQUIRED to complete and submit:

1. Los Rios Community College District Application
2. Resume or Curriculum Vitae
3. Letter of Interest

• Applications submitted without all required documents, listed above, will be disqualified.
• Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
• Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
• Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
• Applicants are required to submit official transcripts within 60 days of the time of hire.
• Graduate advising documents and grade reports will not be accepted as official transcripts.
• Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
• A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
• Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here.
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