Field Service Engineer

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview:

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs and general upkeep of semiconductor equipment.

**Position will involve considerable domestic and possibly internationaltravel (asallowed) for training. Our preference is to hire someone based in or near our customersite in Boise**

Responsibilities:

• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and daily activities in field service reports
• Adhere to safety and confidentiality policies

Qualifications:

Associate's degree in Engineering or related technical area and at least 5years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

Knowledge, Skills, and Abilities:

• Knowledge of annealing, or similar semiconductor process equipmentpreferred
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work
• Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint
• Ability to travel 50-75%, occasionally on short notice; requires domestic/international travel for installation and support

The expected salary range for this position is $68,963-$87,354, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume torecruiting@veeco.com.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veecois committed to working with and providing reasonable accommodations to individuals with disabilities.