Retail Lab Manager

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Retail Lab Manager

Top Skills:

1. Fixture/Store set knowledge
2. Detailed and accurate communication to support weekly inventory and update activities
3. Flexible and willing to learn quickly

Summary:

The primary function of the Retail Lab Manager is to lead the operation of the Retail Lab in support of Iconic and non-Iconic product launches, special projects, and key Retail initiatives. The secondary role of the Retail Lab Manager is to provide security, testing, and data support to the RDC Brand Execution & Planning team. This position is being offered as a temporary position.

As the Retail Lab Manager, you will hold a pivotal position within the organization, touching all carrier and retail customers in physical locations nationwide. This role partners closely with cross-functional internal and external teams to plan and execute channel-specific security strategies that are aligned with company priorities to create customer experiences that translate into brand loyalty and sales.

Responsibilities:

• Develop and execute the plan in support of the Retail Lab relocation to a new facility
• Manage facility schedule, security, and NDA requirements for all meetings, team members, and guests
• Establish and document the Lab Policies & Procedures playbook and security protocols
• Oversee scheduling and tracking of all deliveries and pickups to make sure all requirements are met and safety protocols are followed
• Develop and implement methods to maintain secure and orderly facility asset processes for internal and external customers
• Perform receiving activities for fixture and parts deliveries and disposals
• Develop and enact procedures to repurpose or recycle fixtures and materials marked for disposal
• Perform lab asset management duties (weekly inventory, storage, and annual audit); maintain the equipment database; analyze data to ensure Retail Inventory KPIs are within tolerances
• Conduct team member training for specialized equipment usage and lab practices
• Manage retail lab supplier relationships; serve as the key project manager to ensure deadlines and deliverables are met
• Manage maintenance purchase orders, project managers (external) and 3rd party labor related to maintenance and repairs
• Reconcile monthly expenses to budget allocations; analyze data and inform leadership on spend path
• Develop and implement reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership
• Chair bi-monthly Retail Lab governance meetings leading cross-functionally on topics related to floorplan, schedule, budget, and maintenance
• Develop knowledge of security device parts, function, installation, and troubleshooting requirements to act as device security SME backup
• Assist with device and security ordering process across cross-functional teams related to Retail Lab needs
• Support launch preparedness by assisting with initial test fittings on new products
• Partner with device security SME to facilitate security instructions, training and troubleshooting in print, live, and video formats at Retail Lab
• Support special projects as assigned including launch execution quality control, device/security installations, and other activities

Requirements:

• Bachelor's degree preferred, or 5-7 years of relevant experience
• Construction, and building management experience related to maintenance, repair, and logistics
• Device security experience preferred
• Experience managing large amounts of detailed information in a fast-paced environment
• Leading cross-functional teams in retail merchandising planning
• Experience in the telecommunications and/or wireless industry requiring account management, program management, business planning, project management, or equivalent work experience in planning or operations
• Space Planning, Visual Merchandising, and Retail Operation experiences in corporate environment desired
• Fixture construction knowledge to inform security/VM solutions needs, and installation procedures
• Strong presentation skills; ability to customize the message to the audience
• Must have Intermediate Microsoft Excel knowledge. Demonstrable using a variety of PC applications, including word processing and PowerPoint.
• Space Planning tools (i.e. JDA, One Door), experience preferred, CAD experience preferred
• Ambitious self-starter thrives in a fast-paced environment managing ambiguity and complexity, working well under stress
• Ability to listen well, think strategically and creatively to solve problems, gain alignment, and gain action through influence; results-driven
• Process-oriented, with the ability to flex from high-level strategy to fine attention to detail
• Excels in judgment for balancing competing priorities and advancing what matters most to the organization.
• Analytical problem-solving and strategic thinking skills; quantitative analysis skills with the ability to develop and deliver a compelling story with data to support position.
• The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established timeframes
• Willing to work additional hours beyond normal schedule during peak periods

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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