Family Access Coordinator

The Family Access Coordinator is a customer focused, solution oriented, consultative and case management approach to providing support to family and chosen family members throughout the continuum of Family Services. The Family Access Coordinator will offer a starting point and ongoing navigation for family and chosen family members who are in need of support and services for their own journey, regardless of their loved one's path to care. Utilizing a comprehensive understanding for the Family Services system the coordinator will, on an on-going basis, guide family members, chosen family members and other concerned persons to the best solution(s) based on the individual's needs, urgency, financial abilities, and the Family Services model of care.

Family Access Coordinators are the gateway to family services. They provide initial guidance, support and empathy while screening for early services to prospective participants. They also retain regular contact with those receiving Family Services to ensure each individual progresses through services as needed throughout their healing journey. Always, they provide a clear path through the menu of services available for family members. This position is responsible for screening, managing, and converting callers to the appropriate program(s) in addition to managing the process from the initial conversation through the registration process and along any additional services as appropriate.

The Family Access Coordinator will also often collaborate with multiple departments within the organization to ensure a seamless, timely flow of a family member or loved one through services, ensuring expectations of the customer are met and exceeded.

• Leveraging a comprehensive understanding of the Family Services system of care, guide participants throughout their healing journey to the best solution(s) based upon the individual's needs, urgency and financial abilities. Solutions include all family, children's and Outpatient Mental Health services, as well as possible clinical solutions as appropriate.
• Aid in completion of registration for appropriate Family Service(s).
• Prepare the record for conversion to EHR and update with any additional services/engagement throughout their case journey, responsible for complete and accurate demographic, and preliminary information to complete/update the record.

Required Qualifications:

• Bachelor's degree in social services, business or related field or equivalent experience.

  • Equivalent experience:

    • Associate degree with 4 years related work experience.

    • HSD/GED with 6 years related work experience.

• In-depth knowledge of substance use disorders and behavioral health.
• Minimum 2 years customer services or sales experience.

Preferred Qualifications:

• Experience in Substance use disorder field that includes screening, intake, crisis intervention and customer service skills
• Intake experience with all levels of care
• Experience in a behavioral health setting

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.