Internship-Applications Engineer

Buckeye Pumps Inc. has established the kind of success that comes from hiring the best people, providing the best product and service solutions, and committing to the highest quality customer service. Buckeye Pumps is the leading pump, and repair service distributor in the market.
We are looking for a Technical Customer Service rep in the Galion, OH area.

Position responsibilities include but are not limited to:

• Primary contact for customers assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc...
• Handle exceptions, substitutions, allocations and other special problems
• Gain specialized technical knowledge about Buckeye's products and applications.
• Present and maintain knowledge of all aspects and options available within CSD and apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other Buckeye associates; be a Team player. Offer assistance when requested/required.
• Present Buckeye professionally and competently in all situations adhering to OTC's mission statement and core values.
• All other duties as assigned

EDUCATION and/or EXPERIENCE

• Associate Degree or equivalent from two-year College or; or two (2) years related experience preferred. High school diploma with technical background and coursework and/or two year technical school enrollment or certificate, or related job experience; and/or equivalent combination of education and experience.
• Experience and knowledge of pump, rotating equipment and/or valve automation.
• Excellent customer relation skills
• Excellent verbal and written communication skills (email, phone, web and in person)
• Good problem-solving skills.
• Good mechanical aptitude.
• A commitment to "doing it right the first time."
• Computer software skills (e.g. Microsoft Excel and PowerPoint, Adobe PDF)
• Sense of urgency; responds to requests in a timely manner
• Ability to work in a highly matrixed, cross-functional environment