Implementation Project Manager

Job Purpose

The ideal candidate will be outgoing, personable and have a strong drive for bringing structure and organization to inefficient processes. This person must have very strong interpersonal skills and be self-motivated to accomplish tasks as directed, have a keen eye for detail and thrive in a fast-paced environment. Must be able to work collaboratively across all levels of the organization to accomplish overall objectives.

Responsibilities

• Internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out
• Lead technical projects from requirements definition through deployment, handoff to support and subsequent follow up at designated post deployment check points.
• Typically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery, and/or other cross-functional teams. May work at client sites from time to time.
• Assume responsibility and ownership of the overarching project schedule, working collaboratively with each workstream leader to determine and agree upon scope, implementation plans, and risk mitigation plans.
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
• Maintain and update project documentation such as meeting minutes and project status reports
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Report risks and escalations to the appropriate management channels ahead of client impact, where possible. (Pre-escalation skills)
• Be a beacon for change in the organization that will impact client implementations, improve internal teams' processes and support handover procedures
• Some travel may be required.

Knowledge and Experience

• 4+ years of customer facing project management experience in a SaaS company
• A relentless drive for success in all you do, a person who doesn't take no for an answer
• Must be self-motivated and able interpret actionable items from big picture vision
• Foundationally strong organizational skills
• The ability to influence others in all areas of the company to buy into your ideas and visions
• Strong attention to detail, deadlines and budgetary guidelines
• Outgoing personality with proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills

Preferred

• Experience in coaching project team members to strengthen their abilities and skill sets

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