Sales Support Manager

* Conduct spot quoting for new clients in alignment with company pricing strategies
* Collaborate with product leads, utilize G-R8 (GEODIS global rate database for Air and Ocean),
and coordinate with overseas offices to develop strategic quotes for prospective clients.
* Manage small multi-lane bids efficiently to secure new business opportunities.
* Update Freight of All Kinds (FAK) rate shells regularly to ensure accurate pricing information.
* Utilize carrier websites to update and maintain active client rates, ensuring competitiveness in the
market.
* Facilitate the distribution, collection, and management of new account documentation and setups,
including Power of Attorney (POA's), credit applications, etc.
* Provide support to designated client contacts, assisting with documentation setups to onboard
new clients effectively.
* Act as a point of escalation for client issues, ensuring timely resolution and maintaining high levels
of customer satisfaction.
* Collaborate with commercial/product teams to make pricing margin decisions in line with company
guidelines.
* Provide proactive support to strategic new clients, offering corrective actions and exceptional
customer service to foster long-term relationships.