Senior Manager, Communications

Job Summary

Chatham is a technology and advisory firm whose capital markets execution, accounting, and reporting solutions help asset managers and institutional users of debt optimize and execute their capital markets strategy. Through a seamless ecosystem of solutions, where unbiased human insight meets technology, we distill complexity into a clear, independent POV that delivers indispensable value for our clients. We are their unbiased, candid partner, advocating for their best interests and ensuring they get the most precise, efficient, and effective solutions possible to cut the most direct path to their goals.

Reporting to and working closely with our CMO (and defacto Head of Corporate Communications), the Senior Manager, Communications will lead and manage the organization's communication strategy, both internally and externally to oversee the flow of information, ensuring it aligns with the organization's purpose, principles, brand, and strategic objectives. This role involves building and maintaining relationships with key stakeholders, including media, industry analysts, employees, and the public, to enhance brand awareness and help shape perceptions.

Duties and Responsibilities

Chatham is committed to providing reasonable accommodations to qualified individuals with disabilities, so all essential job functions can be performed with or without accommodation.

• Develop and implement strategic communications plans: In partnership with the CMO, create, and then execute a comprehensive communication plan that outlines objectives, target audiences, key messages, communication channels, and evaluation methods.
• Manage public relations: Oversee and direct Chatham's PR agency to ensure we are building and maintaining strong relationships with journalists, reporters, and other media contacts and achieving external communication goals. Manage media inquiries and interviews.
• Maintain communications alignment: Manage internal and external communications to ensure consistent messaging and brand image. Work with designated spokespersons to ensure alignment and consistent delivery of key messages.
• Oversee communications creation and distribution: Develop, write, and edit various internal and external communication materials such as press releases, newsletters, website content, social media posts, and marketing collateral. Work with creative team on graphic and digital design within brand guidelines. Ensure timely distribution of communications through a variety of channels and platforms.
• Manage digital communications: Externally, oversee the corporate comms and employer brand aspects of Chatham's website, social media presence, and other digital platforms, ensuring content is current, engaging, consistent with branding guidelines and aligned to communications objectives. Internally, drive our digital communications strategy (across Teams and other relevant platforms), to ensure relevant information is timely, accessible, and consumed by all.
• Drive internal communications: In partnership with the CMO, develop, and then execute internal communication strategies and campaigns to keep employees informed, aligned, and engaged around strategic initiatives. Serve as primary liaison to our HR team, to capture upfront input and ensure ongoing alignment. Collaborate with different departments to gather information and ensure accurate and timely communication. Prepare and distribute internal communications, including emails, executive communications, newsletters and presentations for employees and stakeholders.
• Plan and manage communications/public relations campaigns and events: Organize, coordinate and manage events like press conferences, media or analyst briefings, executive speaking engagements, and other public appearances; develop and execute campaigns to promote the company's image and initiatives.
• Manage crisis communications: In partnership with CMO, develop and implement crisis communication plans to effectively address negative situations and protect the organization's reputation. Provide adept crisis communication support, ensuring clear and compelling messaging.
• Track, evaluate and continuously improve communication efforts: Monitor and analyze communication metrics to assess effectiveness and identify areas for improvement.
• [Future; as team grows] Lead and mentor the communications team: Provide guidance, support, and development opportunities for communications staff.

Required Skills and Abilities

• Strong understanding of corporate communication principles, media relations, public relations and crisis communication strategies.
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders externally, and across all levels of our organization.
• High level of creativity and strategic thinking, with the ability to develop innovative communication solutions.
• Excellent writing, editing and proofreading skills, with attention to detail and accuracy.
• Strong organizational and project management skills.
• Capability to work independently or collaboratively in a fast-paced environment.
• Ability to handle confidential information with utmost integrity and discretion.
• Adeptness to work under pressure, manage multiple projects simultaneously, and handle crisis communication.
• Strategic thinker with creative problem-solving and strong analytical abilities.
• Proficiency in digital communication platforms and tools (e.g., social media, content management systems, email marketing software)
• Familiarity with the latest tools and platforms, including social media, content management systems, AI agents, and graphic design software.

Education and Experience

• Bachelor's degree in Communications, Public Relations, Journalism or Marketing (Masters' preferred).
• 7-10 years' proven experience in communications, public relations, marketing, or a related field.
• 5-7 years' experience in an internal and/or external communications role with a progression of responsibility.
• Experience with digital communications platforms and channels, communication analytics and reporting.

Physical Requirements

Chatham is committed to providing reasonable accommodations to qualified individuals with disabilities, so physical requirements can be performed with or without accommodation.

• Must be able to remain in a stationary position at least 70% of the time.
• Must be able to move about inside the office to access meeting rooms.
• Constantly operates a computer and other office productivity machinery, such as computer, copy machine, and printer.
• Must be able to communicate information and ideas so others will understand.
• Ability to work in a typical office environment with standard lighting, temperature, and noise levels.
• Ability to prioritize and manage time effectively to meet deadlines and perform job tasks efficiently.

Other Duties

• This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that may be required of the employee in this job. Activities, duties, and responsibilities may change at any time with or without notice.

About Chatham Financial:

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries - handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit www.chathamfinancial.com.

Chatham Financial is an equal opportunity employer.

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