MIS SPECIALIST

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Summary:
The MIS Specialist provides para-management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains, various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration.

Primary Duties and Responsibilities:

• Responsible for ensuring the smooth day-to-day functions of MIS Service area and for ensuring staff coverage, call levels and contractual compliance.
• The MIS Specialist is the second level of end-user problems or questions.
• Carry out first line support for all aspects of a facility's IT infrastructure in person, on the phone and via remote connection.
• Carry out fault finding and problem solving on software and hardware issues and passes more the most complex faults and requests for regional support.
• Provide technical support to ensure that personal computers and servers (hardware and software) are performing properly. Coordinate with the Corporate and/or Regional staff on an as needed basis or with other duties as assigned.
• Track technology inventory.
• Perform necessary research on specifications and orders hardware and software inventory required to be fully functional and in compliance with corporate standards.
• May monitor the facility computer operation's budget in conjunction with Regional I.T. staff.
• Maintain security administration of systems and assigns local domain log-in profile and passwords for staff as necessary; ensure that users have access to appropriate applications and files that will allow them to perform their assigned duties.
• Create, maintain, modify, and produce accurate and timely reports using Crystal Reports on GEONet system.
• Collaborate with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
• Maintain daily backups on LAN and restores when required.
• Maintain security, operation and maintenance of the system.
• Ensure strict adherence to software licensing rules and maintains careful records.
• Generate reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management.
• Travel to other facilities not limited to the staff's home region as needed.
• Contain general knowledge of telephone systems.
• Perform other duties as assigned.

Competencies Required:

If you have a knack for identifying and solving computer issues; enjoy acting independently as well as interacting with a wide variety of employees and vendors; and have good troubleshooting and problem-solving skills, keep reading. Join a team that is proud of helping people reenter society. Apply if you have:

Minimum Requirements:

• Bachelor's degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. Educational and progressive work experience may be substituted for a bachelor's degree at management's discretion.
• Demonstrated lead worker or supervisory experience.
• Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors required.
• Good troubleshooting skills and the ability to understand and resolve technical problems independently.

Physical Requirements:

• Frequently: lift or carry up to 20 lbs.; bend, stoop, reach above shoulder level, work with machinery, walk, stand, sit.
• Occasionally: lift or carry up to 60 lbs. or more, and push or pull up to 60 lbs.; climb, walk.