Product Specialist (Hybrid)

Securian
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Minnesota, Saint Paul
Jun 18, 2025
Securian Financial Groups internal position title is Product Specialist. Position Summary:* The Client Data Exchange and Integrity (CDEI) team, part of Securian's Enterprise Technology division, is seeking a detail-oriented and organized Product Specialist. In this role, you'll support the implementation and daily operations of file exchanges with Securian's Employee Benefit Solutions (EBS) clients, partners, and third-party administrators, ensuring accurate and timely processing of customer data while delivering exceptional service and problem-solving expertise. Responsibilities include but not limited to: Support and maintain secure file exchanges and data processing for EBS clients, partners, and third-party administrators using the enterprise Managed File Transfer solution. Monitor, track, and ensure timely and accurate processing of scheduled file transfers using the Client File Management (CFM) system. Analyze and interpret client data to address inquiries and ensure accurate file processing. Collaborate with internal and external stakeholders, including EBS clients, to resolve file exchange and data accuracy issues, particularly during critical periods such as annual enrollment. Manage workload effectively to meet service level agreements (SLAs) and performance guarantees for both internal and external stakeholders. Qualifications: A collaborative team player dedicated to delivering outstanding customer service. Skilled in managing multiple priorities and meeting tight deadlines in fast-paced environments. Experienced in analyzing and interpreting large datasets across diverse formats with precision and accuracy. Strong analytical thinker with a creative approach to problem-solving and a keen eye for detail. Committed to achieving client performance standards and adhering to service level agreements. Excellent communicator with strong verbal and written communication skills. Preferred Qualifications: Familiarity with secure file transfer protocols and encryption standards such as PGP, SSL, and SSH. Understanding of insurance products and industry terminology. Advanced proficiency in Microsoft Excel, including functions, pivot tables, and data analysis tools. Hands-on experience with CFM systems (e.g., Client File Management), including reporting and reconciliation tasks. #LI-Hybrid This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. The estimated base pay range for this job is: $20.91 - $36.54 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here