New 
Principal Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 05, 2025 | |
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OverviewThe Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. We are looking for a Principal Program Manager to join our Copilot Studio CAT team. The Power Platform and Copilot Studio Customer Advisory Team (Power CAT) is an agile customer-facing team within the Business & Industry Copilots (BIC) engineering group, helping customers drive up the adoption of Power Platform & Microsoft Copilot Studio products. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBe the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption. Own the relationships with multiple stakeholders within the customer accounts (ranging from leadership to architects & partners) to drive adoption and unblock issues. Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production. Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, and by leveraging leadership escalation, as necessary. Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. Occasional travel (25% to 50%) is expected in this role. | |