Tech Support Analyst - National Remote
 Optum | |
401(k)
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 United States, Texas, San Antonio | |
 Jul 16, 2025 | |
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a member of the ORx Dispensing IT Support team, the Tech Support Analyst position supports the dispensing operations at 16 OptumRx pharmacy fulfillment locations. The Tech Support Analyst position is to support and maintain all production Dispensing systems and involves working with third party vendors, business, and site leadership. In addition, this role includes assisting with software installations, code deployments and upgrades, root cause analysis and resolution of incidents, project documentation and implementation, and ensuring maximum uptime of all workstations and peripheral equipment. The primary application supported is PCS (Pharmacy Control System) developed by vendor QMSI. Responsibilities also include initial triage and support for other integrated applications including TMS (Transportation Management System), DOMS (Distributed Order Management System), WMS (Warehouse Management System) and P2P (Procure to Pay). The on-site IT support resource is critical in the initial detection of production line issues and escalates as required to resolve issues across the above application portfolio. The ORx pharmacy fulfillment center hours of operations are 4:00am-12:30am Sun-Thu, 4:00am-3:00pm Fri central time. The pharmacies can extend shifts and add occasional Saturday shifts as business needs require. The Tech Support position provides an on-site 8-hour shift during core business hours Mon-Fri only (e.g., ~8am-5pm). A weekly on-call rotation supports all other production hours, including weekend and holidays shifts. This is a full time, on-site position in San Antonio, TX. IT on-site core hours and occasional weekend work will vary depending on business and project requirements. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Job Responsibilities:
Additional Responsibilities May Include:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
Preferred Qualifications:
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN | |