Regional Retail Manager

Regional Retail Manager - The Salvation Army Adult Rehabilitation Center (ARC)

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our community services and providing affordable shopping options to our neighbors.

About the Role

Join our leadership team as a Regional Retail Manager where you'll drive strategic growth and operational excellence across our ARC (Adult Rehabilitation Center) Family Thrift Stores. This position combines retail leadership, financial management, and mission-driven work to maximize net revenues that support our life-changing ARC Program. Lead a dynamic retail operation while making a meaningful impact in your community.

Classification: Exempt, Full Time

Pay Rate: $75,000

Key Responsibilities

Strategic Leadership & Administration

• Develop and implement comprehensive business, strategic, and financial plans to increase net revenue
• Conduct detailed sales and productivity analysis with actionable forecasting
• Provide Key Performance Indicator (KPI) evaluations and strategic recommendations
• Lead marketing strategy development and implementation across all stores

Financial Management

• Partner with finance department to create and manage multi-store budgets
• Monitor monthly budget reports and identify areas for improvement
• Guide store supervisors and managers in expense control and scheduling optimization
• Oversee purchasing and tracking of Goods Purchased for Resale (GPR)

Team Leadership & Development

• Recruit, interview, hire, train, and supervise Regional Manager 1 and Store Managers
• Conduct monthly leadership meetings with store supervisors and managers
• Ensure compliance with all TSA Human Resources policies and procedures
• Support corrective action processes with proper documentation
• Approve bi-weekly payroll for all store personnel

Store Operations Excellence

• Set and monitor product acquisition, production, and sales goals for each location
• Coordinate delivery schedules and inventory management across stores
• Provide Level 1 technical support for Point of Sale systems and resolve operational issues
• Conduct regular store inspections to ensure branding standards and operational excellence
• Oversee implementation of safety, security, and Safe From Harm Guidelines

Program Integration

• Collaborate with ARC Director for Rehabilitative Services to maximize work therapy opportunities
• Support beneficiary success through strategic store assignments and training coordination

Property & Strategic Growth

• Oversee property maintenance coordination and OSHA compliance
• Evaluate expansion and contraction opportunities with TSA Leadership
• Manage lease renewals and property-related documentation

What You'll Need to Succeed

Education & Experience

• Bachelor's degree in business administration, retail sales, or marketing preferred
• 4+ years of staff management and development experience
• Thrift store management experience strongly preferred
• Combination of education and relevant experience considered

Required Certifications

• Valid Driver's License with ability to drive on behalf of The Salvation Army

Essential Skills

• Excellent English communication skills for leadership and field personnel interactions
• Proficiency in Microsoft Office Suite with strong Excel skills preferred
• Ability to learn proprietary software programs quickly
• Strong problem-solving and analytical capabilities
• Exceptional people development and management skills
• Strategic thinking with attention to operational details

Schedule Flexibility

• Available for flexible scheduling including early shifts, late shifts, and Saturdays
• Ability to work some holidays as needed
• Willingness to transfer between store locations when required
• Regular travel to multiple store properties

Physical Requirements

• Ability to stand, walk, and reach regularly throughout the workday
• Capability to lift and move up to 50 pounds
• Clear vision abilities including close vision, distance vision, and focus adjustment
• Comfortable working in store environments with varying noise levels and temperatures

What Success Looks Like

• Achievement of revenue growth targets across all store locations
• Effective team leadership resulting in strong employee retention and development
• Consistent operational excellence and brand standard compliance
• Successful integration of program beneficiaries into productive work therapy roles
• Strong financial performance within budget parameters
• Positive community impact through mission-driven retail operations

Working Environment

You'll work in a dynamic retail environment that may include varying noise levels, dust, and temperature fluctuations. This full-time position requires some weekend and evening work, along with regular travel between store locations and attendance at required training sessions.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.