New 
Sr. Business Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Aug 06, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Senior Business Program Manager focused on Usage Insights within the Cross Solution Area (XSA) team will improve operational excellence grounded on data, and insights to create actions to drive the Usage business across AI Business Solutions and Security. This role will drive insights across Usage Excellence execution metrics, driving consistent reporting and data visualization for the SLT. This role will be expected to develop a robust knowledge of the Usage pipeline execution processes across MCAPS at Microsoft and work in close collaboration with Consumption, Usage, Unified and Delivery Insights and Excellence teams. In this role, you will work with cross-functional teams across Microsoft Customer and Partner Solutions (MCAPS) to ensure seamless integration and execution of Usage Excellence initiatives. Your analytical skills will be essential in generating business insights, and benchmarking performance to define operational and organizational strategies. Objectives of the work will be to improve operational excellence grounded on data, and insights to create actions to drive operational usage excellence across Solution Areas. You will help shape strategies, define business goals, and achieve intended accelerated outcomes across our Usage business. This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesExecuting as One Microsoft: You will be part of supporting to drive an effective rhythm for Usage Excellence. Working across the Company to optimize execution excellence.Driving a reporting Rhythm of the Business and framework: Create sustainable business reporting to drive rhythm of business and cadence to support views of the business. Improve insights over time to drive action and datasets to provide more insights into leading indicators.Support insights to drive Usage: Drive creation of models to understanding of how various levers can impact Usage and Billed Revenue impact; partnering with CSU on generating data-based insights to support business partners and impact business metrics.Creatively design views to evaluate data: Partnering and connecting dots with other XSA teams to drive connection between Business Operations, GCS, Finance, STU, to mine data for leading indicators across the business.Communication and Stakeholder Engagement: Drive clarity and simplification in program issues by excelling in business stakeholder partnering. Evangelize programs to stakeholders, partners, and the Field with robust collateral to gain stakeholder support.Other Embody our culture and values | |